911 Telecommunicator / Dispatcher

Highland County Emergency Communications Officer / 911 Dispatcher

Overview

Highland County Emergency Communications is seeking motivated and dependable individuals to join our team as Emergency Communications Officers / 911 Dispatchers. This position serves as the first point of contact during emergencies and plays a critical role in protecting the citizens and visitors of Highland County.

Dispatchers are responsible for answering emergency and non-emergency calls, coordinating responses for law enforcement, fire, EMS, and emergency management personnel, and maintaining clear communication during critical incidents. Successful candidates must remain calm under pressure, think quickly, and communicate effectively in high-stress situations.

This is a rewarding career opportunity for individuals who are committed to public service and making a direct impact in their community every day.

Essential Duties & Responsibilities

• Answer incoming 911 and administrative calls in a professional and courteous manner
• Obtain accurate information from callers and determine the appropriate emergency response
• Dispatch law enforcement, fire, EMS, rescue, and other emergency personnel using Computer Aided Dispatch (CAD) systems
• Monitor and operate multi-channel radio communications systems
• Maintain accurate and detailed records of calls, incidents, and responder activity
• Utilize GIS mapping and location technology to assist responders in locating incidents throughout Highland County
• Prioritize calls and coordinate emergency resources during high-volume or critical incidents
• Provide pre-arrival instructions and emergency guidance to callers when appropriate
• Communicate effectively with neighboring agencies, state agencies, and emergency response partners
• Maintain confidentiality and comply with all county, state, and federal communication regulations
• Perform additional duties as assigned to support emergency operations

Qualifications & Preferred Experience

• High school diploma or GED required
• Strong verbal communication and customer service skills
• Ability to remain calm and make sound decisions in stressful situations
• Basic computer proficiency and ability to learn dispatch and records management software
• Ability to type accurately while gathering and documenting information
• Experience in emergency communications, public safety, EMS, fire, law enforcement, or customer service is preferred but not required
• Familiarity with radio communications, GIS mapping, or emergency response operations is beneficial
• Willingness to work rotating shifts, weekends, holidays, and during emergency situations
• Ability to successfully complete required background checks, training, and certification programs

Why Join Highland County Emergency Communications?

• Serve and protect your local community
• Work alongside dedicated emergency responders and public safety professionals
• Receive specialized training and certification opportunities
• Develop valuable communication, problem-solving, and emergency management skills
• Be part of a close-knit team in one of Virginia’s most unique rural communities

If you are dependable, composed under pressure, and committed to helping others, we encourage you to apply and become part of Highland County’s emergency response team.

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• Military leave
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person