ABA Scheduler

Position Overview

We are seeking an experienced, proactive ABA Scheduler to lead scheduling efforts across our behavioral health programs. This individual will play a key role in driving efficient operations by managing daily scheduling needs, scheduling assessments resolving conflicts, and creating long-term scheduling solutions for both clients and staff. A successful candidate will be a strong communicator, a team-oriented leader, and someone who thrives in a fast-paced, dynamic environment.

The Scheduler will work closely with parents, Behavior Technicians, BCBAs, Supervisors, trainers, and the recruitment/onboarding team to ensure that newly hired staff are successfully matched with clients. This role requires strong interpersonal skills, initiative, and the ability to improve processes while providing a high level of customer service to both internal teams and client families.

Key Responsibilities

• Lead day-to-day scheduling operations, including real-time adjustments due to cancellations, staff changes, or client needs

• Scheduling assessments in-clinic

• Communicate effectively and professionally with parents, technicians, clinical supervisors, and internal departments
• Take initiative in identifying and implementing new scheduling strategies or tools to streamline operations
  Collaborate with the recruitment and onboarding teams to match new hires with upcoming client sessions
• Serve as a liaison between clients, BCBAs, Supervisors, and staff to coordinate overlaps, training schedules, and permanent caseloads
• Notify staff and families of updated schedules and reroutes in a timely and courteous manner
• Track and manage client and technician availability, ensuring alignment with service needs
• Handle last-minute changes and provide immediate solutions with minimal disruption to services
• Assist with staff interviews or operations projects as needed
• Monitor session cancellations and follow company policies on make-ups and documentation
  Maintain accurate records and systems related to schedules and availability

• Attend internal meetings and trainings; represent Burnett Therapeutic Services with professionalism and warmth

Qualifications

• Minimum of 2 years experience in scheduling or clinic operations, preferably within ABA, autism services, or healthcare.

• Excellent verbal and written communication skills; strong phone and email etiquette
• Friendly, approachable, and comfortable speaking directly with parents and staff
  Strong time management and multi-tasking skills; able to manage overlapping needs and reroute multiple staff simultaneously
• Strong problem-solving and decision-making skills under pressure
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented

• Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-oriented

Requirements

• High school diploma or equivalent (required)

• Willingness to learn, grow, and contribute to a team-oriented culture

• Prior experience recruiting in an ABA/mental health agency or healthcare setting (preferred)

• 9 am to 5:30 pm PST; however, during heavy work times, staff may be asked to work during after-hours. The candidate must be able to work in the Pacific time zone.

At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.

Pay & Benefits

• Pay: $20–$24/hour, based on experience.

• Shadowing opportunities and hands-on mentorship to build confidence
• Supervision hours and internship support for those pursuing BCBA, LMFT, or LCSW credentials
• Medical, dental, and vision insurance (for employees working 30+ hrs/week)
• 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
• Aflac supplemental insurance options (for employees working 30+ hrs/week)
• LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources

• LifeMart Employee Discount Program: exclusive savings on everyday purchases and services

About Us

BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs.

Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way.

We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.

Ready to take the next step in a career that changes lives?
If you're looking for a fulfilling career where you can make a lasting impact, apply now to become part of our team at Burnett Therapeutic Services!