Academic and Career Success Coordinator (Student Programming Specialist)

Department

ACADEMIC AFFAIRS (EA-ACAD-IUEAA)

Department Information

Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.

Indiana University East values people from many backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement. Learn more about IU East.

Job Summary

The Academic and Career Success Coordinator serves as the Primary Operational Lead for a centralized, technology-enhanced support ecosystem in Whitewater Hall. This role manages the daily operations of an integrated academic and career support center, supervises a peer staff team, and collaborates with faculty to embed success resources and career readiness tools directly into the student experience.

Department-Specific Responsibilities

• Develops and implements student programming to enhance academic engagement and career readiness for both in-person and online students.
• Administers the center's AI vendor ecosystem (e.g., Quinncia, resume review tools, and academic coaching platforms), managing subscriptions and student access.
• Manages the Whitewater Hall facility, coordinating collaborative drop-in spaces and private rooms for focused career preparation and simulations.
• Facilitates modern job market preparation by linking students with AI-driven services for resume reviews and mock interview feedback.
• Oversees the support framework for internships, providing students with resources to identify and secure placements aligned with their professional goals.
• Ensures career programming reflects current industry standards and regional workforce needs.
• Recruits, hires, and supervises a team of student peer staff, managing schedules, payroll, and performance evaluations.
• Designs and delivers training for student staff on AI literacy, Socratic tutoring, and career coaching.

• Coordinates the "Embedded Tutor" program, placing student staff in high-DFW courses to provide real-time classroom support.

• Partners with deans and faculty to identify high-attrition courses and implement targeted support strategies.
• Collaborates with instructors to embed academic and career modules directly into course Canvas sites for just-in-time access.
• Consults with faculty on the effective and ethical integration of AI tools within their specific pedagogical goals.
• Leads marketing and outreach efforts to maximize service visibility for face-to-face and online student populations.
• Executes an assessment plan to monitor platform engagement and evaluate the impact of center interventions on student persistence and job placement.
• Prepares data-driven reports for leadership regarding fiscal sustainability and student outcomes.

General Responsibilities

• Develops and implements programs and initiatives geared at enhancing and reinforcing the academic engagement and experiential learning capacity of the student experience. Projects programming outcomes at the program, department/division, or campus level.
• Interfaces directly with students, attending student programming events and gathering satisfaction feedback from student participants to implement into future student programming initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student programming goals, often coordinating funding to sponsor student programs.
• Measures and evaluates effectiveness of student programs against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student programming initiatives to ensure student participation and inclusion.
• May provide guidance to other Student Programming Specialists; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in education, social work, public affairs, counseling, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Develops and delivers effective presentations
• Demonstrates customer service skills
• Demonstrates ability to maintain confidential information
• Demonstrates excellent judgment and decision making skills
• Demonstrates excellent judgment, tact, and diplomacy
• Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU East Campus

This is an in-person position

Richmond, Indiana

Advertised Salary

$50,000 - $55,000 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Programming

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234