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Academic Services Manager
Posting Information
Department
Kenan-Flagler Bus Sch-330100
Career Area
Student Services
Is this an internal only recruitment?
No
Posting Open Date
02/25/2026
Application Deadline
03/06/2026
Position Type
Permanent Staff (SHRA)
Position Title
Student Services Specialist - Journey
Salary Grade Equivalent
NC07 / GN07
Working Title
Academic Services Manager
Position Number
20038929
Vacancy ID
P020824
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday-Friday 8am – 5pm.
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$52,000 - $56,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
At UNC’s Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Academic Services Manager is responsible for the administrative support of the academic area for the Kenan-Flagler Undergraduate Business Program. In addition to administrative support, the Academic Services Manager will also provide academic advising support for the growing undergraduate business student population via scheduled in-person or virtual appointments, phone, email, or drop-in advising. The Academic Services Manager must be able to understand, communicate, and enforce both the University’s and Kenan-Flagler’s policies and procedures. In addition, assigned duties may include, but not limited to, degree audits for graduating seniors, performing registrar tasks (i.e. processing student forms and course adjustments), processing transfer credit re-evaluation requests, running academic reports, and entering KF class schedules in the various systems, creating final exam schedules for KF courses, and ensuring that correct policy and procedures are reflected in the External Web site and other students’ channels. This position will provide support to the Assistant Director of Advising, and for the Academic and Student Engagement area as a whole.
The Academic Services Manager is responsible for the administrative support of the academic area for the Kenan-Flagler Undergraduate Business Program. In addition to administrative support, the Academic Services Manager will also provide academic advising support for the growing undergraduate business student population via scheduled in-person or virtual appointments, phone, email, or drop-in advising. The Academic Services Manager must be able to understand, communicate, and enforce both the University’s and Kenan-Flagler’s policies and procedures. In addition, assigned duties may include, but not limited to, degree audits for graduating seniors, performing registrar tasks (i.e. processing student forms and course adjustments), processing transfer credit re-evaluation requests, running academic reports, and entering KF class schedules in the various systems, creating final exam schedules for KF courses, and ensuring that correct policy and procedures are reflected in the External Web site and other students’ channels. This position will provide support to the Assistant Director of Advising, and for the Academic and Student Engagement area as a whole.
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Management Preferences
Experience working with UNC systems, including ConnectCarolina or equivalent system
Work experience in a college or university setting
Academic Advising experience
Considerable knowledge of University programs and student services such as registration and records
Work experience in a college or university setting
Academic Advising experience
Considerable knowledge of University programs and student services such as registration and records
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Evening work occasionally, Overtime occasionally, Weekend work occasionally
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