Academic Support Services Technician

Department: Metro Learning Commons

Location: Metropolitan Campus

Reports To: Supervisor, Library

Recruitment Type: External/Internal

Requisition ID: req6856

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: Tuesday-Friday: 9:00 am - 2:00 pm Hours may change as needed.

Number of Openings: 1

Job Description:

SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

Administers College tests such as placement and student makeup exams both on campus and off-site as needed.

Administers other institutional exams such as credit by exams (i.e. CLEP).

Inputs placement scores into Banner.

Schedules tutoring, testing, and proctoring appointments.

• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.

Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.

Maintains accurate and complete records of the Learning Commons.

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
  
Assists with college-wide user logon support and print management.

Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.

Responds to faculty and staff needs for operational issues and assistance with operating equipment.

Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.

Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.

Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

Provides training workshops to students, faculty, and staff on the varying technologies at the site.

Functionally supervises work study employees within the business unit.

• Performs other related duties within the job grade and job classification as assigned.

REQUIRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

High school degree or GED

• Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions

KNOWLEDGE, SKILLS, and ABILITIES

Intermediate keyboarding, grammar, math, and Microsoft Suite skills.

Excellent written, verbal, and interpersonal communication skills.

• Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
High degree of accuracy and attention to detail.

Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.

• Sensitivity to respond appropriately to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

Service Focus

Adaptability

• Quality of Work

VERY IMPORTANT COMPETENCIES

Communication

• Collaboration

IMPORTANT COMPETENCIES

Continuous Improvement

• Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

Bachelor's degree.

Two years of A/V Experience with an appropriate industry certification (Extron Certification).

Two years of work experience in a community college/higher education environment

Experience in Banner Information System

Experience with Placement Testing

• Experience in Library circulation functions

KNOWLEDGE, SKILLS, and ABILITIES

• High proficiency with the Microsoft Suite

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office or library environment with moderate noise levels.

The work area is adequately lit, heated, and ventilated.

• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.
• Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds. Must occasionally lift or push items up to 50 pounds such as special event equipment, flatbed cards, and library book carts.
Walking, standing, bending carrying light items such as papers, files, pamphlets, books, etc. are regular frequent.

• Work requires walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

This is a Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $20.02/hr

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.