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Access Center Representative - Access Call Center
Work Schedule: Full Time, Monday - Friday, 8am - 5pm
Work Location: Access Call Center, Remote
The Access Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Access Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the Access Center Associate position within one year of starting position.
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
EDUCATION AND EXPERIENCE:
Required: High School diploma or equivalent.
Preferred: Customer service or related experience.
This position is 100% remote, and the ideal candidate must provide:
- High speed internet access
- Dedicated, secure and safe workspace.
- Noise-free environment to take patient calls.
TRAITS & SKILLS:
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
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