Account Development Host (Harrah's Metropolis, Illinois)

SALARY RANGE- $43,888 yrly (Bonus Eligibility)

BENEFITS - Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

DUTIES/RESPONSIBILITIES:

• Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases.
• Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned cities.
• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Prepares project plans that aid in moving project forward.
• Must be knowledgeable of all happenings on property and in market.
• Keeps track of existing products/services and/or progress on new initiatives.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.

ESSENTIAL JOB FUNCTIONS:

PHYSICAL - Must be able to:

1. Be mobile enough to move without restriction throughout the casino, up and down stairs frequently.

2. Walk and stand for long periods of time.

3. Operate a computer.

4. See to operate a computer screen and verify customer bonus point/comp accounts.

5. Tolerate noisy, stressful environment.

6. Lift a minimum of 20 pounds.

7. Must be able to hear to respond to P.A. system, radio, etc. Can be augmented with a hearing aid.

8. Use telephone and radio to communicate during entire shift as needed.

MENTAL - Must be able to:

Ability to think independently in making decisions to maximize customer service experience and program profitability.

Ability to effectively manage time and perform multiple tasks simultaneously.

Must be proficient with customer Point-of-Service systems.

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

Excellent interpersonal skills required.

Must have excellent oral and written communication skills.

Must be able to listen and respond to visual and aural cues.

Qualifications:

PREREQUISITES/PREFERRED QUALIFICATIONS:

Three to five years experience casino/hotel, customer service, host or other account management experience preferred (Luxury service experience preferred).

College degree or equivalent experience preferred but not required.

Proficient in Microsoft Desktop.

Must be detail oriented and thorough.

Must have excellent communication skills and flexible working hours.

Total Compliance with all Internal Controls and Policies as required.

CRITICAL COMPETENCIES:

Sales Excellence: Leveraging exceptional service to maximize sales performance

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty

Influence: Engaging others to succeed

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

Drive: Harnessing energy and passion to excel

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness

Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.