Account Development Representative

About

• This is a full-time, in-office position. Remote or hybrid work is not available for this role.

• Must be available for in-person, ad-hoc team discussions, coaching, and feedback sessions throughout the workday.
• Required to attend and participate in daily stand-ups, team meetings, training, and company events held in the office.
• Reliable daily commute to the office is required.

What You Will do

• Develop and cultivate customer relationships with key decision makers and power users/administrators.
• Resolve simple to moderately complex tasks related to our product suite.
• Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
• Schedule product demonstrations
• Assist with support case escalations and facilitate customer communication where needed.
• Complete product training to gain deeper understanding of NEOGOV products.
• Proactive calls and engagements to seek demonstration appointments.
• Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
• Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
• Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
• Find upsell opportunities through customers’ use-case
• Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)
• Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.

Who You Are

• Someone with strong organizational and follow through skills
• An individual with High level of personal accountability
• Able to set expectations and communicate goals and objectives with customers and teammates

• B.A/B.S or equivalent work experience
• Minimum 3 years working directly with customer accounts
• Minimum 1+ year of experience with one or more SaaS products
• Prior technical sales experience is preferred
• Excellent written and verbal communication skills
• Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc
• Experience presenting both to groups and one-on-one
• Salesforce experience preferred but not required

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
• Inclusive and diverse work environment