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Account Executive
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Overview:
Schedule: 8:00-5:00PM CST
Responsibilities:
Qualifications:
Working Conditions
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
Account Executive plays a critical strategic role in retaining and expanding our client relationships. The AE serves as the pivotal connection between Strategic Account Managers (SAMs) and Associate Account Managers (AAMs), focusing primarily on strategic growth, relationship expansion, and proactive solution development. The role emphasizes strategic thinking, relationship building across multiple client stakeholder levels, and driving meaningful conversations around client challenges and Carenet’s value.
Schedule: 8:00-5:00PM CST
Work Set Up: Hybrid
Responsibilities:
- Proactively build and expand relationships within assigned client accounts by developing connections "higher and wider," engaging new stakeholders, and deepening trust across the client organization.
- Act as a strategic partner to clients, understanding and anticipating their business needs, objectives, and industry challenges, and recommending proactive, value-based solutions.
- Critically evaluate client requests and concerns, identifying root causes and proposing strategic solutions that address systemic issues rather than providing temporary fixes.
- Collaborate closely with Strategic Account Managers to align strategic vision and translate high-level account objectives into actionable growth strategies.
- Regularly validate client perceptions of Carenet’s service value, ensuring alignment with their evolving expectations, business objectives, and outcomes.
- Lead meaningful, consultative conversations that clearly communicate Carenet’s unique value proposition, driving client buy-in for expanded engagements based on demonstrated outcomes.
- Initiate expansion conversations by actively listening to clients, identifying opportunities rooted in clearly defined client challenges, and recommending products and solutions directly tied to client success and measurable results.
- Strategically pull client interest and demand through thought leadership, insights, and targeted discussions rather than solely pushing new products.
- Coordinate internally across departments, including AAMs and operational teams, ensuring strategic initiatives are clearly communicated, effectively implemented, and aligned to achieve optimal client outcomes.
- Maintain a clear and ongoing awareness of client satisfaction, risks, and opportunities, promptly communicating relevant strategic insights to internal stakeholders.
- Conduct strategic account reviews, proactively identifying trends, opportunities, and threats, and positioning Carenet services to maximize retention and growth.
- Act as an escalation point, partnering with Associate Account Managers to strategically address complex client issues that require higher-level intervention and long-term solutions.
- 5+ years in strategic account management or relationship management roles.
- Demonstrated ability to cultivate and expand executive and senior-level relationships.
- Strong strategic, analytical, and critical-thinking skills with a proactive, consultative approach to problem-solving.
- Excellent interpersonal, negotiation, and consultative communication skills.
- Ability to drive conversations strategically, focusing on outcomes, value creation, and long-term client success.
- Experience proactively identifying and solving systemic client problems.
- Proven success in articulating value propositions and aligning products/services to specific client outcomes.
- Comfortable working collaboratively in a cross-functional team environment, aligning stakeholders around shared strategic objectives.
Working Conditions
This role is performed in a professional office environment, which may be onsite, remote, or hybrid depending on business needs. The role involves routine use of standard office equipment and digital communication tools. This position primarily involves sedentary tasks with sustained periods of sitting, typing, and screen time.
This job description outlines primary duties and qualifications but may not be inclusive of all tasks. Duties may evolve based on business needs.
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Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
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