Account Executive - Global Sales & Customer Success

Key Responsibilities:
Global Sales & Business Development

• Own the complete sales cycle: prospecting → demo → proposal → negotiation → closing.
• Build and manage a strong pipeline across US, UK/EU, Africa, and GCC.
• Meet and exceed monthly and quarterly revenue targets.
• Prepare sales decks, demos, proposals, and technical documentation.

Customer Success & Account Management

• Manage onboarding, training, and retention of enterprise customers.
• Maintain strong relationships with C-level and decision makers.
• Reduce churn by proactive business reviews and strategic engagement.
• Drive upsell and cross-sell opportunities across the product suite.
• Manage escalations and ensure seamless customer experiences.

Technical Support Integration

• Work closely with support and product teams to resolve client issues.
• Understand API workflows, verification logic, AML screening rules, and dashboard features.
• Convert customer feedback into actionable product improvements.

Market & Product Growth

• Share market insights, competitor intelligence, and industry trends.
• Support marketing and pre-sales content creation.
• Contribute to product roadmap and feature improvement discussions.

Requirements:
Requirements Must-Have

• 5–10 years of experience in Sales, Business Development, or Customer Success (preferably SaaS).
• Strong exposure to KYC/AML, Fintech, Fraud Prevention
• Experience handling global markets (US/UK/EU/GCC).
• Excellent presentation, communication, and negotiation skills.
• Ability to understand product workflows
• Proven track record of exceeding sales targets.

Nice-to-Have

• Experience managing enterprise onboarding & technical escalations.
• Knowledge of AML regulations, identity verification, or risk scoring engines.
• Prior experience in a high-growth SaaS product company.