Account Growth Manager

In this role, you will

Account Analysis and Strategy Development

• Analyse account performance metrics, including revenue trends, credit utilisation, retention rates, and product usage;
• Develop and implement strategic account plans based on data insights to drive growth and maximise the potential of each account;

Provide actionable insights to Account Managers to help them achieve revenue targets, optimise client engagement, and improve retention

Collaboration with Account Managers

• Work closely with Account Managers to align on growth strategies and revenue objectives for their respective client portfolios;
• Assist Account Managers in developing tailored strategies to improve client retention, increase credit utilisation, and boost overall account performance;

Support Account Managers in client meetings by providing analytical insights and suggestions for optimising growth opportunities

Revenue Growth and Credit Utilization

• Identify opportunities for upselling, cross-selling, and expanding service offerings based on credit utilisation and client needs;
• Monitor and drive credit utilisation, ensuring clients are maximising their investment in the platform and receiving value from their services;

Coordinate with Account Managers to improve underperforming accounts, focusing on increasing product adoption and revenue generation

Account Planning and Retention Management

• Develop comprehensive account plans that include revenue targets, client needs assessments, credit usage tracking, and retention strategies;
• Work with Account Managers to identify accounts at risk of churn and proactively implement strategies to retain these clients;

Ensure retention goals are met by analysing client satisfaction and addressing any issues that may impact client loyalty

Performance Monitoring and Reporting

• Regularly monitor key account metrics, including credit utilisation, product usage, renewal rates, and overall revenue contribution;
• Prepare detailed reports and dashboards to track account health and performance, highlighting areas for improvement and growth;

Communicate findings to Account Managers and senior leadership, providing recommendations on how to achieve growth and retention objectives

Client Engagement and Support

• Work closely with Account Managers to engage clients in discussions around maximising the value of their services;
• Provide clients with insights on how they can improve credit utilisation and better leverage the platform to meet their business goals;

Support client renewals by ensuring the Account Managers are equipped with relevant data and strategies to negotiate effectively

Continuous Improvement and Feedback Loop

• Collaborate with internal teams, including product, sales, and customer success, to ensure alignment on account strategies and client needs;
• Provide feedback to internal stakeholders based on client and account performance data, helping to improve products and services;

Continuously refine and optimise account management strategies to drive better results across revenue, retention, and credit utilisation

Requirements

• A minimum of secondary education.
• A bachelor's degree is preferred
• 3+ years of proven experience in account management, business development, or growth strategies;
• Experience in developing strategies to increase utilisation, engagement and satisfaction
• Ability to develop and implement data-driven account plans focusing on revenue growth, retention, and credit utilisation;
• Proficiency in analysing complex client accounts, leveraging data and using metrics to identify growth opportunities and optimise client strategies
• Understanding of customer success best practices, including proactive issue resolution, retention tactics and churn prevention
• Strong analytical skills;
• Excellent coordination and communication skills to effectively work with Account Managers and internal stakeholders;
• A strategic thinker who can align account management efforts with broader business objectives;
• Analytical mindset.
• Comfortable with data, able to analyse complex information and use insights to drive client decisions and account strategies
• Invested in client success, with a genuine desire to understand their needs and provide tailored solutions that add value

Benefits

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Candidates should have a minimum of secondary education, with a bachelor's degree preferred, and at least 3 years of experience in account management or business development.

Strong analytical skills and the ability to develop data-driven strategies focused on revenue growth and client retention are essential.