Account Management Engineer - Subaru

Provide the customer with an excellent service experience and advice on the work to be done on their vehicle and

make sure that the repair conditions are fulfilled, confirming that the work requested has been done in accordance

to Brand's quality standards. Increase organizational revenue through achievement of monthly Job order execution rate.

Key Responsibilities:

• Fulfil the organizations and the brand's quality standards.
• Convey interest in attending to the customer, transmitting a professional and quality image for the service at all times.
• Appraise the work performed and the materials used to generate the invoice in accordance with monthly set target of
  
  

job orders revenue achievement.

• Verify data from the customers and SAP about vehicles' maintenance plans when arranging the appointment and/or
  
  

during active reception.

• Listen actively to the customer when arranging the appointment and ask the necessary questions in order to assign the correct type of vehicle intervention.
• Analyze repair logs when preparing appointments in order to generate the Job orders properly.
• Offer and carry out active reception or a visual inspection of customers' vehicles, detecting needs and promoting brand
  
  

and organization campaigns.

• Ensure maintenance and repair in accordance with customer needs, performing a diagnosis and preparing a precise
  
  

repair order, in accordance with the brand's organizational and technical specifications, making sure that the legal

requirements are fulfilled.

• Provide the customer with monitoring throughout the repair process and ensure fulfillment of delivery terms and billing.
• Monitor the proper and complete provision of the services as agreed with the customer in order to guarantee the scope, prices and terms/deadlines agreed to on the Job Order and ensure adherence to the standard set timeline.
• Upon delivery of the vehicle, personally explain to the customer the work performed and billed.
• Carry out active follow-up with the customer to ascertain and record their degree of satisfaction with the work performed, offer additional services and provide information and recommendations about future interventions.
• Report claims and complaints received to the Reception Manager and also propose corrective measures and help to
  
  

manage them.

• Keep the customer database up to date and use it to develop sales work and promote customer loyalty-building tools.
• Prospect and capture of potential customers to guarantee brand loyalty.
• Register cases of Come-back vehicles and report them to the Reception Manager.
• Ensure conservation, order and cleanliness of the workstation.
• Perform their work in compliance with the current Health & Safety and Environment regulations.
  
  

Requirements

• Bachelor degree of Mechanical Engineering, or any equivalent degree.
• Valid driver's license holder
• 1-3 years of experience in the same field.
• Strong understanding of automotive technology and the automotive industry.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, negotiation and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• Knowledge of principles and processes for providing customer and personal services. These include customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Solid knowledge of proper safety precautions in the service area.
• Fluent in English verbal and written.
• Fluent in Arabic verbal and written.