Account Manager
Job Description
Expectations:
To drive innovation and be the uniting factor for the clients and their goals across services
Description:
The purpose of this role is to support the VP - Business Transformation in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.
Responsibilities:
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Spearheading the brand strategy, client communication and collaboration between Web, SEO, Content and Direct Marketing teams
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Define, maintain, and evolve the overall brand strategies ensuring timely execution and delivery backed up with regular insights, analysis, and reports
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Ability to consistently meet or exceed revenue goals or targets alongside setting up a list of KPIs to track for each client
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Time to time recommend, design and implement new projects to improve clients digital footprint
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Solid knowledge of new industry as well as digital technology trends
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Ability to make decisions based on clear priorities and driving value through innovation with better and different ways of working
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Effectively navigate through ambiguity and complexities related to client management and build a strong, long-lasting customer relationship
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Ability to partner collaboratively with other functional areas within the company, maintaining updated knowledge of company products and services and upselling them time to time
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Passion for technology as an enabler for customer and company growth
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Effectively lead and motivate the internal Web, SEO, Content and G&A teams as well as managers to deliver the best quality of work and #CreateASchbang
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Strong troubleshooting and problem solving skills with a 'can do' attitude while collaborating with internal departments to facilitate client need fulfilment
Skills required:
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Excellent written and verbal communication skills
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Talented in storytelling and delivering engaging presentations
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Excellent interpersonal and relationship-building skills
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Analytical mind and problem-solving attitude.
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Polished business communication with effective time management skills
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Proficiency in fundamental MS Office software
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At least 2 years of experience using any 2 CMSes and at least 1 ecommerce platform (eg: Shopify, Magento)
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Great team skills with the ability to collaborate with senior leadership
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Ability to multi-task and work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.
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Knowledge and understanding about the technical implementations and API documentations
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Google Analytics Power User
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Ability to adapt to new tools and softwares