Account Manager

Position Summary:

The Account Manager has direct accountability for the assurance of successful execution of industrial cleaning operations at designated Nested Site(s), or territory, including direct responsibility for overseeing all aspects of outage work. The Account Manager’s overall accountability is to ensure customer responsiveness and customer satisfaction; achieved by providing high quality industrial cleaning services focused on safety and our customer’s needs.

Essential duties and responsibilities

• Act as a safety and environmental champion, lead by example, participate in health, safety and environment activities and correct/coach unsafe conditions and behaviors among subordinates and others.
• Drive change with a focus on safety (goal of zero accidents) and continual improvement.
• Train and mentor Field Service staff on the operation and maintenance of waterblasting and related equipment, including automated equipment to ensure safe and efficient operation; provide input to the general management regarding performance evaluations for individuals.
• Support outages and special operation’s projects, as needed; meet with Branch Managers or designated Supervisors, as applicable to communicate customer requirements and review the daily job schedule; discuss priorities - changes, equipment availability, etc. to best meet the customer’s needs.
• Work with Regional Operations Manager and Branch Manager to resolve customer complaints and service problems in a timely manner, while maintaining/improving customer satisfaction.
• Professionally complete or direct and review the completion of all on-site paperwork/job tickets for the company and customer to drive accurate billing and payroll functions and assure regulatory compliance; ensuring that all daily job tickets are accurately input into the mobile tablet system and all items used to perform the work are properly captured, including compliance with electronic Driver logs (ELD).
• Discuss and review planned or proposed work with the Branch Manager to ensure the necessary resources are available to meet budgetary goals and achieve customer satisfaction.
• Ensure employees are working in the most cost-effective manner to complete the job/task in the best interest of Safety, efficiency, and customer satisfaction.
• Ensure employees are complying with all company policies and procedures, including adherence to all safety rules or best practices, attendance, substance abuse, theft, willful or neglectful damage to company equipment, uniforms, and all company rules and regulations.
• Motivate and train Field Services staff to ensure safety compliance and efficiency, continued growth, and professional development; promote the use of automated equipment to replace manual set-ups to further drive safety and efficiency.
• Update knowledge and skills to meet the needs of a changing customer and service line mix.
• Ensure the company image is developed and maintained favorably with customers and suppliers.
• Regularly communicate with Branch Manager regarding the current status of assigned projects
• Support and assist management in any other functions as may be deemed important and necessary for successful location or division operation.
• Other work-related duties will be assigned by Employer from time to time.

Education and Experience

Required

• Minimum of 5 years in the Environmental and/or Industrial Services industry
• Bachelor’s Degree, a minimum of 3 years managerial/supervisory experience
• Sales experience preferred

Preferred

• Proficient in managing schedules, job documentation, and digital tools for billing, compliance, and job tracking.
• Skilled in resolving service issues, understanding customer needs, and maintaining high satisfaction levels.
• Proven ability to mentor field staff, conduct performance evaluations, and manage crew operations effectively.

Competencies

• Industry Knowledge
• Business Acumen
• Organizational Agility
• Negotiating
• High ethics and values
• Action-oriented and results-driven
• Customer focused and employee safety attitude
• Excellent Project Management skills
• Excellent oral and written Communications

Job demands and Work Environment

• Frequent walking, standing, and sitting for extended periods.
• Occasional lifting and moving of equipment up to 50 lbs.
• Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards.
• Use of Personal Protective Equipment (PPE) as required.
• Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions.
• Strong problem-solving skills and ability to adapt to rapidly changing environments