Account Manager

We’re Hiring: Account Manager
Location: Dubai / Sharjah, United Arab Emirates
Department: Commercial / Business Development
Reporting To: Sales Department
Type: Full-Time
Industry: Fintech / Payments

About the Role

VaultsPay is seeking a proactive and strategic Account Manager to oversee and grow a portfolio of enterprise clients within the FinTech and Payments ecosystem. This role is central to ensuring client satisfaction, retention, and expansion through strong relationship management, consultative engagement, and cross-functional collaboration. The ideal candidate will combine commercial acumen with product and technical understanding to deliver long-term value for both clients and the business.

Major Responsibilities

• Act as the primary point of contact and trusted advisor for a defined portfolio of clients (existing and strategic).
• Develop comprehensive account plans, identifying upsell, cross-sell, and retention opportunities.
• Build and maintain strong relationships with client stakeholders at all levels—from operational teams to senior decision-makers.
• Ensure clients are successfully onboarded, adopting, and realizing full value from VaultsPay’s products and services.
• Collaborate closely with internal teams including Sales, Onboarding, Product, Engineering, Legal, and Compliance to deliver seamless client experiences.
• Monitor account health metrics (usage trends, churn risks, and expansion potential) and report insights to leadership.
• Negotiate pricing revisions and commercial terms to maximize revenue while maintaining client value and satisfaction.
• Stay informed on FinTech and payments industry trends, competitive landscape, and regulatory developments to advise clients and influence strategy.

Requirements

Must-Have:

• Bachelor’s degree (or equivalent) in Business, Finance, Technology, or a related field.
• 2–5 years of experience in account management, client success, or sales within B2B, SaaS, FinTech, or payments environments.
• Proven track record of managing and growing client accounts, including upselling, cross-selling, and retention strategies.
• Strong consultative and analytical skills, with the ability to translate client needs into actionable solutions.
• Comfort engaging with technical product elements such as APIs or integrations within payment systems.
• Excellent communication, negotiation, and stakeholder management abilities.
• Proficiency with CRM systems and data-driven account management approaches.
• Highly organized, self-motivated, and adaptable in a fast-paced, evolving environment.
• Willingness to travel within the UAE as needed.

Preferred:

• Experience with payment products, card schemes, payouts, FX/cross-border transactions, or banking partnerships.
• Fluency in additional languages to support multi-region clients.
• Prior experience in a startup or scale-up FinTech organization.

Why Join VaultsPay?

• Be part of a CBUAE-licensed fintech at the forefront of digital payments innovation.
• Engage with enterprise clients shaping the future of financial technology in the UAE and beyond.
• Work in a dynamic, agile, and collaborative environment with strong growth potential.
• Enjoy a competitive salary, performance incentives, and career advancement opportunities.

About VaultsPay

VaultsPay is a UAE-based, CBUAE-licensed fintech company providing secure and innovative payment solutions across acquiring and issuing. With a team of industry experts, VaultsPay leads digital transformation by enabling seamless, secure financial transactions and empowering businesses across the region.

Job Type: Full-time

Application Question(s):

• Do you have experience in Banking/Fintech Industry?