Account Manager

As an Account Manager at StayKSA, you will be responsible for building and managing StayKSA’s accommodation portfolio, driving profitable growth for both hotel partners and StayKSA. You will own the full partner lifecycle: from contracting and onboarding to performance optimization, revenue enhancement, and relationship management.

You will act as the trusted commercial advisor and consultant to hoteliers, ensuring their inventory, rates, and content are competitive while delivering sustainable margins for StayKSA. This role demands a strategic sales mindset, strong negotiation skills, and data-driven account optimization capabilities.

Responsibilities:

Hotel Acquisition & Contracting

• Drive end-to-end hotel acquisition across priority cities and areas.
• Negotiate commercial agreements, commission levels, and participation in StayKSA campaigns.
• Secure competitive rates, parity agreements, and inventory commitments .
• Map supply gaps and execute market acquisition strategies aligned with demand trends.

Partner Onboarding & Implementation

• Ensure new hotels are fully onboarded and live with accurate rates, content, and availability.
• Coordinate with extranet/channel manager teams to enable seamless connectivity.
• Train partner revenue and reservations teams on StayKSA tools and dashboards.

Account Management & Relationship Building

• Manage a portfolio of hotels within your assigned area , building multi-level relationships with GMs, revenue managers, and owners.
• Conduct quarterly business reviews with key partners to align on performance and strategy.
• Serve as StayKSA’s ambassador in the hospitality ecosystem, strengthening long-term trust.

Revenue Optimization & Performance Growth

• Analyze partner performance using KPIs (bookings, ADR, conversion, cancellation rate, margin, etc.).
• Develop and implement joint business plans to increase occupancy and revenue for hotels.
• Recommend pricing strategies, promotions, and visibility programs to maximize market share.
• Proactively identify underperforming accounts and implement recovery actions.

Business Development & Strategic Initiatives

• Identify upselling and cross-selling opportunities.
• Collaborate with marketing to design destination-specific campaigns .
• Provide market intelligence and competitor benchmarking to improve StayKSA’s value proposition.

Qualifications :

• Bachelor’s degree in Business, Hospitality, or Tourism.
• Solid experience in OTAs, hotel distribution, or hospitality sales.
• Proven track record in hotel acquisition, negotiations, and account growth .
• Strong analytical skills: can interpret partner KPIs and translate them into opportunities and action plans.
• Excellent communication and presentation skills in Arabic and English .
• Familiarity with channel managers, PMS, extranet systems , and OTA tech.

Entrepreneurial, resilient, and able to thrive in a fast-paced startup environment