Account Manager

*Overview*

We are seeking an experienced Account Manager to lead and nurture client relationships within our marketing, public relations, and advertising agency. The role bridges the gap between clients and our creative/strategic teams, ensuring delivery of high‑impact campaigns that meet business objectives and exceed client expectations.

*Key Responsibilities*

- Build, maintain, and grow strong, trust‑based relationships with assigned clients (local and regional).

- Understand client goals, translate them into actionable briefs for creative, media, PR, and digital teams.

- Oversee campaign planning, execution, and performance monitoring; ensure timelines, budgets, and quality standards are met.

- Present campaign concepts, progress reports, and results to clients; handle feedback and revisions professionally.

- Collaborate with internal teams (strategy, design, copy, media planning, analytics) to deliver integrated solutions.

- Identify upsell and cross‑sell opportunities; contribute to revenue targets and client retention metrics.

- Prepare and manage proposals, contracts, invoices, and service agreements.

- Stay updated on market trends, competitor activity, and industry best practices in Egypt and the MENA region.

- Resolve issues promptly, escalate risks when needed, and keep client satisfaction at the forefront.

*Required Qualifications & Experience*

- Bachelor’s degree in Marketing, Business Administration, Communications, or related field.

- Minimum *2‑3 years* of account management experience in a marketing, PR, or advertising agency (Cairo preferred).

- Strong understanding of the Egyptian market, media landscape, and cultural nuances.

- Excellent communication (Arabic & English) and presentation skills.

- Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.

- Strong negotiation, problem‑solving, and relationship‑building abilities.

- Proficiency with CRM tools, MS Office, and basic analytics platforms (e.g., Google Analytics).

*Desired Skills*

- Experience with social media strategy and influencer partnerships.

- Familiarity with media buying/planning tools.

- Data‑driven mindset (ability to read campaign metrics and ROI).

*What We Offer*

- Dynamic, collaborative agency culture.

- Opportunities for professional growth and mentorship.

- Flexible working environment in a modern Cairo office.

Job Type: Full-time

Pay: E£15,000.00 - E£18,000.00 per month

Work Location: In person