Account Manager

Customer Relationship Management

• Serves as the primary point of contact for assigned OEM and/or Tier 2 customers.
• Builds strong, long‑term relationships with customer purchasing, engineering, quality, and program teams.
• Acts as the “voice of the customer” internally, ensuring alignment across sales, engineering, program management, quality, supply chain, and finance.

Commercial & Financial Ownership

• Owns account P&L performance, including pricing, cost recovery, profitability tracking, and commercial risk management.
• Leads customer negotiations related to pricing, tooling, commercial agreements, change management, and cost recovery.
• Manages annual pricing activities, including cost breakdowns, indexation, and productivity discussions.

New Business & Growth

• Identifies and pursues new business opportunities within existing accounts.
• Leads the RFQ/RFP process in coordination with engineering and program management, including review of technical feasibility, costing, and commercial terms.
• Prepares and deliver customer presentations and business reviews.

Program & Product Lifecycle Support

• Supports program launches by coordinating with internal teams to ensure commercial alignment, timing, and customer communication.
• Manages engineering changes, customer requests, and commercial impacts through formal change management processes.
• Monitors program performance during series production and support issue resolution when needed.

Internal Coordination

• Collaborates closely with Program Management, Engineering, Quality, Supply Chain, and Finance to ensure customer requirements are met.
• Participates in internal gate reviews, launch readiness reviews, and customer escalation processes.
• Ensures compliance with IATF 16949, customer‑specific requirements, and company policies.

Reporting & Forecasting

• Maintains accurate sales forecasts, revenue projections, and customer demand visibility.
• Tracks and report KPIs related to customer performance, financial results, and commercial risks.
• All other duties as assigned.

Required

• Bachelor’s Degree in Business, Engineering, or related field.
• 5+ years of experience in account management, sales, or commercial roles within the automotive supply base (Tier 1 or OEM).
• Strong understanding of OEM purchasing processes, RFQs, and automotive product lifecycles.
• Experience managing pricing, commercial negotiations, and cost recovery.
• Ability to work cross‑functionally in a fast‑paced, matrix organization

Preferred

• Experience supporting major OEMs (e.g., Stellantis, Ford, GM, or global OEMs).
• Understanding of automotive manufacturing processes and launch activities.
• Familiarity with tooling agreements, piece‑price negotiations, and LTA structures