Account Manager

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service.

The Account Manager focuses on relationship maintenance and business development as the primary goal, managing and growing business within an assigned list of clinics, doctors, and hospitals. This role requires a comprehensive understanding of the entire patient process and revenue cycle for all insurance payers including the criteria to qualify patients under CMS guidelines, private payer copays, deductibles, and the required documentation. This role is integral to increase market visibility in assigned territories, providing World Class service to patients and healthcare professionals.

Key Responsibilities

Knowledge of healthcare regulations and insurance processes

• Providing clinical support to accounts during the evaluation process.
• Developing and maintaining expertise in the company's products.
• Presenting clinical evidence related to the products.
• Staying updated on industry trends, compliance requirements, and new products.

Sales and Business Development

• Identifying and pursuing new business opportunities through prospecting, business development, and networking, while building and maintaining relationships with healthcare providers and other referral sources.
• Conducting patient product trials in the patient’s respective homes.
• Developing and implementing sales strategies, with a requirement to maintain a minimum of 5 pumps sold per month.
• Collaborating with various departments and offices to ensure that sales goals are met.
• Participates in HQ calls with the Patient Processing team.
• Completing administrative duties, such as call paperwork, sales reports, and documentation.
• Managing expenses within territory budgets.
• Educating healthcare professionals & patients about the company's products and services by providing product demonstrations and training to clinicians, staff and patients.

Compliance Ensures strict compliance with all applicable healthcare regulations, financial standards, and internal policies, including but not limited to CMS and OFCCP guidelines for patient intake, data management, Quality Management System, documentation, and training.

Strong communication and interpersonal skills To interact effectively with patients, families, and healthcare professionals.

Excellent organizational and time management skills To manage a high volume of referrals and ensure timely processing of information. Self-motivated, results-driven, and highly organized.

Attention to detail To ensure accuracy in patient records and insurance information.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven track record of success in outside sales, particularly in healthcare or medical device sales.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build strong relationships with clients and healthcare professionals.
• Proficient in SalesForce, MS Office, Apple products.

Job Requirements & Physical Demands

• Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
• Must be able to kneel, stoop, climb stairs and reach with hands and arms.
• Ability to travel frequently within the assigned territory to patient’s homes, and healthcare facilities with their personal vehicle.
• A valid driver’s license, automobile insurance, and clean driving record.
• Candidates must pass an extensive background check.
• Able to obtain the necessary immunizations and the records required to gain access to the facilities within assigned territory.
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.

This job description outlines essential duties but is not exhaustive. Employees may be assigned other tasks. All duties are subject to modification for disability accommodation. Successful performance requires specific skills and abilities. This document sets minimum requirements and does not imply an employment contract. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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