Account Manager

Overview

As an Account Manager, you will manage and grow Elsevier's Research Intelligence portfolio across the Middle East and Central Asia, owning renewals and upsell opportunities. You will partner closely with Senior Account Managers and cross functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.

Responsibilities

• Manage the Research Intelligence (RI) portfolio across the Middle East and Central Asia
• Own and drive renewals and upsell opportunities, including multi year contracts
• Partner closely with the Senior Account Manager to grow revenue and expand accounts
• Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution
• Review and negotiate contract terms; maintain accurate data across CRM, Clari, and SalesCloud
• Build strong customer relationships and promote the wider Elsevier RI portfolio
• Support regional marketing activities and consortium initiatives
• Achieve quarterly and annual renewal and new business targets

Requirements

• 3+ years' experience in a commercial, sales, or renewal focused role
• Degree in Marketing, Business Management, or a related field
• Experience in the publishing preferred
• Strong understanding of SaaS solutions, contracts, and end to end sales operations
• Proven self starter with experience managing complex renewals
• Excellent communication, presentation, and stakeholder management skills
• Fluent in English; Arabic (native or fluent) is a strong plus

Work for you

We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.

• Medical Insurance and Air Ticket
• Competitive Bonus
• Remote Working Model

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Location: Dubai • Job type: Full-time • Experience: Master (>10 yrs)