Account Manager

The Opportunity
Growth creates opportunity. We're seeking a relationship-driven Account Manager to fully own a portfolio of landscaping clients and serve as their trusted advisor. This is a strategic, client-facing role where you will anticipate needs, solve problems, and drive both retention and growth.

As an Account Manager, you will:

• Own client relationships and serve as the primary point of contact

• Solve issues quickly to ensure long-term satisfaction

• Partner cross-functionally with account admins, market managers, and vendors

• Oversee work orders and ensure seamless service delivery

• Maintain contract, pricing, and client data accuracy

• Support billing integrity and vendor coordination

• Lead renewals, upsells, and expansion discussions

• Conduct Quarterly Business Reviews when requested

• Proactively identify improvement opportunities within client landscapes

This is a remote position reporting to the Director of Client Success.

How Success is Measured

• Client retention and net revenue retention

• Account growth and upsell performance

• Client satisfaction

• Timely resolution of client concerns

What We're Looking For

• 3+ years of Account Management experience

• Landscaping or green industry knowledge preferred

• Strong client-facing and contract management experience

• Strategic thinker with a track record of retention and growth

• Excellent organization, follow-through, and attention to detail

• Ability to work independently while leading cross-functional collaboration

• Proficiency in Excel and strong general technology aptitude

• AI-friendly mindset and comfort adopting new tools

• Bilingual English/Spanish is a plus

What You'll Enjoy

• Remote-first work environment built on trust and ownership

• Competitive compensation

• Performance-based growth opportunities

• The stability of a national organization with entrepreneurial flexibility

• True ownership of your book of business

At Exterity, we don't just manage landscapes — we manage partnerships. If you thrive on ownership, problem-solving, and long-term client relationships, we'd love to connect.