Account Manager

Account Management:

Act as the primary point of contact for all matters related to customer account management.
Build and maintain strong, long-lasting client relationships
Build and nurture strong, lasting relationships with clients, ensuring high levels of satisfaction and trust.
Promote the company’s offerings to achieve mutual satisfaction and strengthen client trust.
Ensure the timely and successful delivery of solutions that align with customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Governance and Resilience:

Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
Uphold a high-performance working environment and promote HS’s Values.

Knowledge and Experience: