Account Manager - Cairo

WHO IS LAFARGE?

As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.

Job Purpose

• The Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health & Safety standards.

Key Responsibilities

1-Health & Safety:

Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained

2-Functional:

Sales & Revenue Growth:

• Develop and implement account plans to achieve sales targets and business objectives.
• Promote and sell the company’s products and services to existing and prospective customers.
• Identify new sales opportunities and expand the company’s presence within assigned territories or accounts.
• Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.

Customer Relationship Management:

• Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
• Act as the main interface between the customer and the company.
• Proactively address customer concerns, service issues, or complaints and ensure timely resolution.
• Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-up

Operational Coordination:

• Coordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.
• Monitor order fulfillment and ensure delivery schedules meet customer expectations.
• Align internal teams to ensure smooth execution of sales orders and service commitments.

Market Intelligence

• Monitor market trends, competitor activities, and customer needs within the assigned market.
• Provide feedback and insights to management to support strategic decision-making and product positioning.
• Identify opportunities for new products or services based on market demands.

Reporting & Performance Tracking:

• Prepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.
• Track progress against sales targets and propose corrective actions when needed.
• Maintain accurate records of customer interactions and account performance.

Safety & Compliance:

• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Support the company’s commitment to maintaining a safe and compliant working environment.

Education

Qualifications & Experience

Education:

• Bachelor’s degree in Business Administration (or) Engineering.

Technical Skills:

• 1 - 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries

Experience:

• Strong communication, Negotiation & Relationship Management Skills.
• Ability to manage multiple accounts and coordinate with cross-functional teams.

WHO ARE LAFARGE PEOPLE?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

YOUR LAFARGE EXPERIENCE

At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.