Account Manager – Digital Marketing

My Social Practice is a marketing agency providing integrated social media and digital marketing solutions, training, and ongoing support for dental and healthcare practices worldwide. We are looking for a motivated, client-focused Account Manager who thrives in both relationship management and sales. This role is critical to client retention, upsells, and ensuring a smooth onboarding and fulfillment process.

Responsibilities

• Client Communication & Relationship Management: Serve as the primary point of contact for clients, ensuring clear communication and consistent support through calls, emails, and regular check-ins.

• Sales & Upsells: Identify opportunities to expand client services, confidently present recommendations, and manage the upsell process to meet growth goals.

• Retention & Cancellations: Proactively address client concerns, conduct business review calls, and implement strategies to prevent cancellations and strengthen long-term partnerships.

• Onboarding & Fulfillment: Collaborate with internal production teams to ensure clients are onboarded quickly, accurately, and set up for success.

• Reporting & Business Reviews: Lead regular reporting calls with clients to review performance, demonstrate ROI, and provide recommendations for improvement.

• Cross-Department Collaboration: Work closely with product and marketing teams to ensure client needs are met and projects are delivered on time.

Qualifications

• Proven experience in account management, client success, or sales within digital marketing or related fields.

• Strong understanding of social media, paid ads, and Google Business Profile management.

• Preferred experience in SEO, WordPress, and website management.

• Familiarity with HubSpot or similar CRM platforms.

• Knowledge of the dental industry or healthcare is a plus

• Highly tech-savvy, with the ability to quickly learn and adapt to new tools and platforms.

• Excellent communication, problem-solving, and organizational skills.

• Self-motivated and comfortable managing a high volume of client accounts in a fast-paced environment.

Compensation & Benefits

• Base salary, plus additional on-target earnings (OTE) of $10,000–$15,000 based on performance.

• Health insurance, 401(k) match after 1st year, and paid time off.

• Remote, full-time position

How to Apply

Please submit your application directly through Indeed with your resume and any relevant experience included. We look forward to reviewing your application and learning more about how you can contribute to our team.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: Remote