Account Manager - Emirati Talent

DUTIES & RESPONSIBILITIES

Job Responsibilities :

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutions
• Collaborate with pre-sales principals and solution architects to deliver compelling proposals presentations and demonstrations.
• Lead contract negotiations to closure ensuring profitability compliance and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
• Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO finance collections and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications

Education :

• Minimum : Bachelors degree in Business Administration Marketing or a related field
• Desired : Masters degree (MBA or a related field)

Experience :

• Minimum : 5 years in account management client relations or sales
• Desired : 7 years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities :

• Strong communication and client relationship management skills
• Solid understanding of IT services solutions and outsourcing models
• Strategic account planning and business development expertise
• Experience working with SLAs contracts and service delivery frameworks
• Proficiency in CRM tools such as Salesforce HubSpot or Microsoft Dynamics
• Ability to manage cross-functional teams and remote stakeholders
• Strong negotiation presentation and reporting skills
• Experience managing global accounts or offshore delivery models
• Familiarity with RFP / RFI processes and enterprise procurement systems

Additional Information

Remote Work : No

Employment Type : Full-time

Key Skills

• Illustration
• Defence
• HVAC
• AJAX
• Drafting
• Customer Development

Department / Functional Area : Sales

Experience : years

Vacancy : 1