Account Manager - Full Time

Position Overview

The Account Manager (AM) builds and maintains relationships with airport employers to connect local job seekers with rewarding career opportunities in the aviation industry. This role is responsible for recruiting and matching qualified candidates, providing career guidance, and achieving monthly placement goals. As the primary contact for employer partners, the Account Manager delivers exceptional customer service, fosters long-term relationships, and collaborates with internal teams to ensure successful workforce solutions for both employers and job seeker

Responsibilities

Employer & Business Development

• Build and sustain relationships with airlines and other airport-based companies to create employment opportunities for job seekers in the aviation industry.
• Pursue opportunities for account growth and new business development.
• Serve as the primary liaison between clients and internal teams, effectively communicating customer goals and representing their interests.

Recruitment & Job Placement

• Recruit, screen, and match qualified job seekers to open positions within the aviation industry.
• Develop and implement innovative recruitment strategies to attract qualified candidates to CAO employment opportunities.
• Meet established monthly placement and performance goals.

Career Counseling & Customer Service

• Provide career counseling, job readiness guidance, and employment support to job seekers throughout the placement process.
• Deliver exceptional customer service to employers, job seekers, and all stakeholders.
• Manage customer communications and resolve conflicts promptly and professionally.

Industry Research & Workforce Development

• Conduct labor market research and monitor trends within the aviation industry to identify hiring opportunities and workforce needs.
• Utilize industry insights to strengthen employer partnerships and recruitment strategies.

Account Management & Reporting

• Forecast and track key account metrics using Salesforce and other database systems.
• Maintain accurate records of account activity, customer interactions, and placement outcomes in the database.
• Prepare and submit required performance reports in a timely and accurate manner.

Quality Assurance & Problem Resolution

• Review all deliverables to ensure quality standards are met and client expectations are consistently exceeded.
• Address customer concerns efficiently and escalate significant issues to the Director of Business Services when necessary to ensure timely and effective resolutions.

Qualifications

• Minimum of 2 years’ experience and demonstrated success in account management.
• Knowledge and experience in aviation industry recruitment and hiring processes preferred.
• Demonstrated ability to communicate, present and effectively deliver results based on customer needs.
• Proven ability to manage multiple projects at a time.
• Extremely detail oriented.
• Motivated, goal-oriented, persistent and a skilled negotiator.
• High level of initiative and works well in a team environment.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office products and database management.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.

EEO Statement

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Job Type: Full-time

Pay: $27.47 - $30.22 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Work Location: In person