Account Manager - Hi-Tech

Tech Mahindra is seeking an Account Manager - Hi-Tech/Hyper-scalers Vertical. He/She will be responsible for all client interfaces within the assigned account scope. He/She works together with their manager (IBG/IBU Heads) to build an account plan and is responsible for client management based on the account plan.

Responsibilities/KRAs (but not limited to):

• Lead the named account penetration strategy, business development efforts and solution initiatives.

• Implementing best practices for positive customer engagement & long-term relationships.

• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.

• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

• Leverage (any) past relationships and references in named accounts helping in qualified lead generation.

• Take a consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.

• Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams.

• Ensure all customer touch points are handled as planned-onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedback, etc.

• Handle any customer escalations from initiation through resolution.

Qualifications:

BA/BS/Master’s degree Finance, Business Administration or other degrees with

relevant sales background.

Required Skills:

• Must have good customer focus and communication skills.

• Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.

• 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements.

• Good knowledge in Hi-Tech/ISV/Hyper-scalers domain.

• Previous experience in client relationship management, in IT consulting.

• Experience of growing small engagements into large long-term relationships.

• Good knowledge of the latest technologies.

• Exhibit strong business insight, show executive presence and outstanding judgment.

• Entrepreneurial spirit, ‘get-the-job-done’ attitude, professionalism and team-player.