Account Manager - Hospitality

Key Responsibilities

• Account Management & Customer Engagement
• Serve as the primary point of contact for all assigned hospitality accounts, ensuring consistent and high-quality service delivery.
• Conduct regular business reviews with key stakeholders, including General Managers, Heads of Department, and Operations Teams, to evaluate performance and identify opportunities for improvement.
• Build and nurture long-term customer relationships based on trust, transparency, and measurable results.
• Sales Development & Growth
• Achieve and exceed sales targets through strategic planning, account development, and effective execution.
• Identify white space opportunities within existing accounts and across the defined geography to drive incremental growth.
• Introduce new products, innovations, and sustainability-driven solutions that enhance customer efficiency and satisfaction.
• Execute prospecting activities to acquire new customers, leveraging market insights and competitive analysis.
• Operational & Technical Excellence
• Demonstrate in-depth application expertise across cleaning, hygiene, and food safety programs.
• Work closely with customers and internal technical teams to ensure flawless implementation and ongoing optimization of solutions.
• Deliver customer training and support to enhance product knowledge, operational practices, and safety compliance.
• Liaise with the Technical Customer Service (TCS) team to ensure timely resolution of service-related issues.
• Business Planning & Reporting
• Monitor, track, and report performance metrics using tools such as the sales funnel, quarterly reports, market share analysis, and CRM systems.
• Prepare and present account performance summaries and action plans to internal and external stakeholders.
• Collaborate with Key Account Managers to ensure alignment and consistency in account management strategies.
• Sustainability & Value Delivery
• Promote and implement sustainability initiatives related to water, energy, and chemical optimization.
• Reinforce Diversey s value proposition and brand equity through measurable customer outcomes and continuous improvement initiatives.