Account Manager, Platforms Delivery

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. The Embedded Finance team in SME & Growth enables platforms and marketplace clients to embed financial services-like multi-currency wallets, branded cards, and fast global payouts-directly into their products.

What you'll do

As Airwallex continues to expand, the Account Manager, Platforms Delivery role is a crucial sales position. You'll have the opportunity to work with our most significant Mid-Market clients, through post-sales phases, from implementation to Post-Go-Live Account Management. You will collaborate with many different teams across the business, such as front-book sales, product, engineering, marketing, finance, and strategy. Your primary focus will be to quickly drive revenue by delivering strategic deals, all while upselling, cross-selling, and building multi-stakeholder relationships with our key clients. If you're a technology enthusiast who enjoys Fintech, you'll be empowered to learn about our platform and solve complex problems. This will enable you to work with customers, understand their needs, and provide more value to their business.

This role is based in Melbourne or Sydney.

Responsibilities

• Drive the delivery of our Embedded Finance deals from implementation kick-off to Go-Live and full ramp.
• Have oversight over Go-Live readiness and Go-Live monitoring of your clients.
• Drive portfolio revenue growth by building deep relationships with our key accounts to best understand their needs & provide value-based solutions utilizing our range of products and services.
• We support you in achieving revenue targets by focusing on input metrics to deliver relevant outcomes. The team has an established framework, but we encourage you to personalise your approach and contribute to the role in a way that works best for you.
• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business and identify how/when/what success you're driving.
• Build relationships with internal stakeholders to drive the best customer experience, share customer insights & help build out the roadmap.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications

• 5+ years in enterprise or strategic account management, ideally in fintech or complex technology sales.
• You understand lengthy sales cycles and the nuances of enterprise relationships.
• You excel at building rapport across all levels, from C-suite executives to operations teams.
• Project management experience: You'll simultaneously manage multiple clients and internal stakeholders, ensuring everything stays on track.
• You're excited to learn technical concepts and become our internal product champion.
• You are a creative problem solver: Ambiguity is your friend. You think outside the box, navigate complex structures, and find solutions others might miss.

Preferred qualifications

You ideally have a payments background: Understanding payments dramatically enhances your success in this role.

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Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.