Account Manager - Shipping & logistics

Industry: Parcel Delivery, Shipping & logistics

Job Location: New Cairo, Egypt.

Key Responsibilities:

• Act as the primary point of contact for assigned logistics clients, maintaining strong and long-term relationships.
• Understand clients’ supply chain requirements and provide tailored logistics solutions.
• Manage end-to-end service delivery, including transportation, freight forwarding, warehousing, and distribution.
• Monitor shipment performance, resolve service issues, and ensure on-time delivery.
• Identify opportunities to upsell or cross-sell value-added logistics services.
• Coordinate with internal teams (operations, customer service, finance, and compliance) to meet client expectations.
• Prepare account performance reports, KPIs, and conduct regular business reviews for clients.
• Track market trends, competitor activity, and industry developments to support client growth strategies.
• Ensure accurate account documentation, pricing agreements, and CRM updates.
• Handle client escalations professionally and work with relevant teams to provide timely resolutions.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management , or a related field.
• 2–3 years of experience in Account Management within the Parcel Delivery, Shipping, or Logistics sector.
• Strong understanding of logistics operations, warehousing, and distribution processes.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with strong reporting and presentation abilities.
• Proficiency in Microsoft Office and CRM systems .
• Ability to manage multiple clients and priorities in a fast-paced environment.