Account Manager - Shops

About the team
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.

About the role
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.

What you ll do

• Manage and grow relationships with key merchants and partners within the Shops vertical.
• Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
• Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
• Identify upsell opportunities, including marketing collaborations and product adoption.
• Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.
• Ensure contractual and SLA compliance, tracking deliverables and outcomes.
• Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.