Account Operations Manager

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently broke ground on a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

About the role

As the Account Operations Manager, you will be the voice of eko to our brand and retail partners. You will manage post-sale relationships and ensure smooth, accurate execution at every step. Reporting to the Head of Account Operations, you will own daily client communication, partner with internal and external logistics teams, and make sure deliverables meet both quality standards and timelines.

This role blends client operations, studio coordination, and logistics partnership management. You will help connect our creative production workflows with third-party logistics teams to ensure that products move efficiently through receiving, capture, quality review, and delivery.

What you will do:

• Serve as the main point of contact for assigned retail and brand clients, guiding them through onboarding, execution, and ongoing delivery
• Partner with internal and third-party logistics teams to ensure products are received, processed, and shipped accurately and on schedule
• Oversee the movement of inventory through receiving, staging, capture, quality review, and outbound fulfillment
• Maintain daily visibility into logistics activity including service levels, timelines, and issue resolution
• Coordinate across Studio, Warehouse, Post-Production, and Technical Operations to ensure deliverables stay on track and meet client expectations
• Support integration between eko systems and logistics platforms to maintain data accuracy and reliable reporting
• Educate clients on eko's systems and workflows, ensuring smooth onboarding and long-term adoption
• Track and document client progress, inventory status, and delivery performance in internal tools
• Identify and resolve operational blockers quickly while communicating updates proactively to clients and internal partners
• Participate in client meetings, reporting, and feedback sessions to strengthen relationships and ensure satisfaction
• Contribute to the creation of scalable playbooks, standard operating procedures, and client communication templates
• Support ongoing improvement efforts to enhance efficiency, accuracy, and client experience

Our ideal candidate will have:

• 3-5 years of experience in operations, account management, or client services within logistics, retail, or e-commerce
• Experience collaborating with third-party logistics providers or external fulfillment partners
• Strong understanding of logistics workflows such as receiving, inventory management, and order fulfillment
• Excellent communication skills with a client-focused and solution-oriented approach
• Proven ability to manage multiple priorities and stakeholders while maintaining attention to detail
• Comfort using warehouse, order management, or tracking systems to monitor progress
• Strong organizational instincts, follow-through, and problem-solving skills
• Experience in e-commerce content production, studio operations, or digital asset workflows is a plus
• Must be on-site five days per week in Northwest Arkansas

Why Join Us?

• Be part of something groundbreaking. Help bring retail and brand programs to life at the world's most ambitious content capture studio.
• Support high-profile clients and work with a passionate team across creative, tech, and logistics.
• Work cross-functionally with leaders and innovators across retail, production, and technology.

Benefits:

• Premium health insurance
• Mental Health and Wellness Resources
• Life and Disability Insurance
• HSA/FSA
• 12 Paid Holidays

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.