Account Protection Fraud Investigator

Description:

Job Summary Overview

The position is responsible for a wide range of investigative functions concerning allegations of fraud, forgery, embezzlement, conspiracy, money laundering and all other financial crimes.

Essential Job Functions

• Conducts financial investigations by researching and analyzing financial information.
• Reports findings of financial investigation with supporting documentation.
• Monitors compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations together with those related rules and regulations of our primary regulator.
• Accountable for identifying and taking appropriate action on items or transactions that present a risk or have caused a loss to the organization.
• Responsible for the verification of new accounts in order to enable services for new credit union members.
• Manages and works a queue of negative account balances to minimize losses.
• Presents educational information and alerts regarding loss prevention practices and current fraud trends to the organization to reduce exposure to future losses.
• Provides support to various Risk Management and Loss Prevention processes.
• Assists with Relay calls-hearing impaired.
• Ability to make rapid decisions.
• Fast-pace environment
• Robbery Process for the organizations not limited to phone calls and email notifications.
• Schedules flexibility
• Saturday hours included,
• Assists as back up for Card Services on Saturdays.
• Taking Card service calls, acts in VISA DPS.
• Supports to the senior investigators, AP Team, and Director of AP for CTR’s/ SAR’s research.
• Reviews BSA/AML accounts.
• Identities Check for new account opening/modification Overdraft Privilege
• Opt in/out.
• Akcelerant queues.
• Inquires.
• Remotes Deposit Capture reviews.
• Reviews ATM/SBO. Approves/denies/reviews wires.
• Responsible for Law enforcement follow up.
• Submits payment on all AP invoices.
• Responsible for Supply ordering.
• Responsible for Shared branching limit increase.
• Responsible for Early Warning Service report of bad checks/ACH.
• Meridianlink
• Credit report inquires/alerts.
• IDChexsTreasury Department 314a review.
• Elder abuse investigation.
• Traveling abroad request.
• Card suppression request/calls.
• Responds to other Financial institutions.
• Business account reviews for approval/denial.
• Ability to work in different vendor applications through phone calls and completing an investigation.
• Ensures all members, employees, previous employees, and Credit Union Officials information is kept confidential before, during and after investigations and the information is kept within Account Protection.
• Coordinates and oversees an effective Bank Secrecy Act/Anti-Money Laundering/OFAC Compliance Program that is in line with current industry best practices, regulatory guidance, and requirements.
• Establishes and maintains appropriate SAR investigation, review and reporting processes that promote consistent decisions; adequate investigation and research; and complete and detailed documentation.
• Stays abreast of and analyze developing industry and compliance trends, scams or schemes, and changes to laws and regulations pertaining to BSA/AML/OFAC/USA Patriot Act. Advise Compliance Officer of emerging risks, new or amended laws, regulations, or agency guidance and recommend and implement changes and controls to mitigate those risks.
• Performs other job-related duties as assigned.

Requirements:

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED).

Minimum Education and Experience

Knowledge of computers and software applications in Windows, Excel, and Word. Ability to type 25 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations. Ability to write business correspondence, write reports and procedure manuals. Ability to write business correspondence in response to sensitive inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding sensitive inquiries or complaints. Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to apply mathematical concepts to determine and test reliability and validity.

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

One (1) year experience in a financial institution or related field in Consumer Lending, Investigations or Collections or any equivalent combination of education and experience.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel, and reach with hands and arms.
• Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include the ability to adjust focus.
• The noise level in the work environment is moderate.
• Must be able to travel independently to departments, branches, and off-site locations.

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.