Account Protection Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Perform Manual review on accounts claimed as Fraudulent by card members/Third parties/POAs and Victims.
• Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis
• Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Balance customer interests with the interests of American Express
• Quality focused with strong attention to detail
• Excellent listening and verbal communication skills, exhibit a strong presence and the ability to communicate effectively across all audiences
• Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing. Ability to comprehend the correct meaning from the language.
• Previous calling experience would be an added advantage for call monitoring and listening.
• This role may be subject to additional background verification checks
• Self- driven and demonstrate the ability to deliver tasks without direct supervision
Strong sense of accountability and responsibility

Minimum Qualifications:

• Graduates only
• Excellent Written & Oral Communication Skills
24*7 Work arrangement in Hybrid work model

Preferred Qualifications

• Demonstrate people management skills and has the ability to coach team members
• Being 100% focused on the team's success
Has exposure to fraud function in the past

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.