Account Receivable Specialist (L1) Collections

Industry: Software Development

Seniority level: Associate level

Min Experience: 2 years

Location: Bangalore

JobType: full-time

As an L1 Accounts Receivable Specialist, you’ll handle escalated cases, complex billing issues, and reporting. This is still a voice-heavy role involving direct conversations with clients, but you’ll also be responsible for deeper reconciliation, risk flagging, and structured reporting to leadership.

You’ll work closely with the finance team, sales, and customer success to ensure high collection efficiency while maintaining strong client relationships.

Requirements

Handle escalated collection cases and complex billing disputes through outbound and follow-up calls.Conduct detailed reconciliation of customer accounts and resolve discrepancies.Drive collections for high-value or sensitive accounts.Prepare weekly/monthly AR reports highlighting aging buckets, risks, and collection trends.Identify patterns in delayed payments and recommend process improvements.Collaborate with internal stakeholders to close disputes and reduce DSO.Mentor L0 executives on handling difficult conversations and structured follow-ups.

2–4 years of experience in accounts receivable / collections, preferably in a voice-based process.Experience working with Indian clients in a calling-heavy collections role is strongly preferred.Strong escalation handling and objection management skills.Comfortable with reporting, reconciliation, and working with data.Ability to balance assertive collections with a strong customer experience.Prior experience in SaaS finance/accounting is a plus.Comfortable operating in a fast-scaling startup environment with ownership.

Collections

accounts receivable

Account Reconciliation

Cold Calling