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Account Representative - State Farm Agent Team Member
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Paid time off
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
**** MUST HAVE P/C LICENSE TO APPLY ****
Customer Service Position
(Multi-Office Insurance Agency – Las Vegas Area)
Who We Are
- We are a disciplined, growth-oriented insurance agency operating two locations.
- We value structure, professionalism, accountability, and long-term team members.
- This is not a sales role.
- This is a stability role.
If you thrive in organized environments and enjoy helping customers while following clear processes, this may be a strong fit.
If you prefer loose structure, constant change, or commission-based income, this will not be a fit.
Position Summary
The Customer Service position is responsible for:
- Managing inbound customer calls
- Processing policy service requests
- Scheduling coverage reviews
- Protecting Sales and Account Managers from interruption
- Maintaining accurate documentation
- Escalating complex issues appropriately
This role is the operational backbone of the office.
What This Position Is NOT
- Not a commission-driven sales position
- Not a remote position
- Not a stepping stone to immediate promotion
- Not flexible start-time
- This role requires daily in-office presence and reliability.
Work Schedule
- Monday–Friday
- 8:45 AM – 5:15 PM start commitment
- In-office position (no remote)
Punctuality and attendance are critical to this position.
Compensation
- Base salary: $38,000 – $42,000 (based on experience and stability history)
- Quarterly performance bonus based on:
- Attendance
- Documentation accuracy
- Escalation discipline
- Professional conduct
- Paid time off
- 401(k) match after one year
- Group health, vision and dental insurance available
Ideal Candidate Profile
We are looking for someone who:
- Values routine and structure
- Is calm under pressure
- Communicates professionally
- Documents thoroughly
- Follows process consistently
- Shows up early and prepared
- Is seeking long-term employment (30–45+ hours per week commitment mindset)
Active Nevada Property & Casualty License Required (or ability to obtain within 30 days if currently licensed in another state).
Prior insurance or office experience preferred but not required.
Character and reliability matter more than experience.
What Success Looks Like (First 90 Days)
- Confidently handling inbound calls
- Escalating only when appropriate
- Protecting review blocks for Account Managers
- Maintaining clean documentation
- Demonstrating steady professionalism
- Consistent punctuality
If this sounds like something you’d enjoy - please apply now to start the conversation!
Keywords:
Insurance, Life Insurance, Property & Casualty Insurance, General Insurance, Commercial Insurance, Term Life Insurance, Umbrella Insurance, Health Insurance, Sales, Casualty Insurance, Disability Insurance, Homeowners Insurance Liability, Insurance agent, Insurance Broker, Insurance Agency, Customer Service, Account Management, Inside Sales, Customer Support, Sales and Service, Customer Relations, CRM, Customer Relationship Manager, Finance, Banking, Teller, Mortgage Banker, Business Banker, Retail Sales, Server, Serving, Bartending, Bartender, Receptionist, Administrative Assistant, Executive Assistant, Secretary, Sales Assistant, Sales Associate.
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