Account Sales Manager

The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to mission-critical goals and objectives through relationship building with decision-makers and influencers.

• Execute Business Development
• Understand the customer’s environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
• Solve critical business challenges for customers—both known and those uncovered through research and strategic questioning.
• Understand how customers are buying—not just what they are buying—by focusing on needs rather than a predetermined product or service.
• Demonstrate excellent communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through storytelling that uncovers opportunities aligned with Ricoh’s portfolio.
• Articulate how purchasing decisions impact the customer’s financial position.
• Develop and confidently deliver compelling presentations both in person and virtually.

• Bachelor’s degree or equivalent experience required
• 3+ years of demonstrated business development experience required
• Experience in IT and/or software services environment preferred
• Understanding of document workflow solutions and processes preferred
• Foundational knowledge of P&L components
• Ability to research and analyze customers to enable effective business conversations across accounts
• Proven ability to manage multiple accounts while maintaining strong attention to detail

• Demonstrated success using collaboration to build influence
• Strong understanding of the solution design process
• Ability to bring thought leadership into customer engagements
• Outstanding verbal and written communication skills
• Proven ability to develop and maintain professional relationships with key stakeholders
• Maintains current knowledge of Ricoh offerings
• Ability to assess customer environments and develop strategies to expand core services across the enterprise
• Strong learning agility
• Ability to position effectively within customer approval processes, building sponsors and advocates

• Typically operates in an office environment with standard lighting, ventilation, temperature, and noise levels
• Work assignments are diverse and may require interpreting and applying complex data and instructions
• Primarily sedentary work with minimal physical effort; occasional walking, standing, bending, reaching, or lifting items under 10 lbs (e.g., files, books)
• Requires moderate dexterity (keyboard use, basic tools, hand-eye coordination)
• Travel required (approximately 20%), including occasional overnight stays

The above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, or working conditions.