Account Services Representative (Entry Level)

Start Your Career with SAFCO as an entry level Account Services Representative!

Full-Time | On-Site | Pompano Beach, Florida | Rotating Schedule Including Evenings & Saturdays

Applicants must live within a reasonable commuting distance of Pompano Beach, Florida.

At SAFCO, we believe a finance company should exist to help customers build a better tomorrow. For more than 30 years, we have worked with customers and dealer partners to provide fair and responsible auto financing solutions across the United States. We are seeking motivated individuals who enjoy helping people, solving problems, and building a long-term career in a professional environment.

As an Account Services Representative, you will speak directly with customers to answer questions, resolve concerns, and help them stay on track with their auto loans. Every conversation is an opportunity to help someone move toward a stronger financial future.

Important Work Requirements (Please Read Before Applying)

This position is 100% in-office at our headquarters in Pompano Beach, Florida. Remote or hybrid work is not available.
Candidates must be able to reliably commute to the office five days per week.
Because SAFCO serves customers in over 30 states, our Account Services team operates on a rotating schedule that includes evening hours. Employees rotate through the following shifts:

8:30 a.m. – 5:30 p.m.
11:00 a.m. – 7:00 p.m.
12:00 p.m. – 9:00 p.m.

Team members also work every other Saturday.

What You Will Be Doing

Speaking with customers by phone regarding their auto finance accounts
Answering questions about payments, account status, and loan terms
Assisting customers with payments and payment arrangements
Helping customers resolve account concerns and bring accounts current
Communicating with empathy and professionalism during every interaction
Documenting account activity accurately in SAFCO systems
Working collaboratively with a supportive team environment

The most successful members of our team are individuals who take pride in helping customers find solutions, even when conversations can be challenging.

Minimum Qualifications

High school diploma or equivalent
Strong communication and listening skills
Professional phone presence
Basic computer and data entry skills
Reliable attendance and punctuality
Ability to remain positive and solutions-focused in a structured, high-volume call environment
Bilingual candidates (Spanish or Portuguese) are strongly encouraged to apply.

Why Work at SAFCO

Paid Training – No industry experience required
Career Growth – We strongly believe in promoting from within
Comprehensive Benefits – Medical, dental, vision, and 401(k)
Structured professional office environment at our Pompano Beach headquarters
Supportive Culture – A team that works together to help customers succeed

SAFCO has been serving customers and dealer partners for more than 30 years. Many members of our leadership and operations teams began their careers in entry-level roles at the company and have grown with us over time.

Our next training class begins soon. Apply today to start building your career with SAFCO.

SAFCO is an Equal Opportunity Employer and maintains a drug-free workplace.

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