Account Supervisor

Translate client goals into strategic creative solutions that grow our clients’ brands day to day.

Develop a deep understanding of our clients’ business and competitive set, and consistently identify new, innovative opportunities based on marketplace trends and brand alignment.

Collaborate with Director to drive and elevate the work on individual client projects or AOR engagements to exceed client expectations, and identify opportunities to expand scope, bringing these opportunities to Brand Director and/or VP.

Contribute to the creation and execution of innovative strategy, creative, production, and reporting, employing best practices, historic learnings, and marketplace expertise:

Become familiar with the expertise of activation teams to build an understanding of how to resource and approach new client campaigns and/or challenges

Lead or support on kickoffs and briefings, allowing all teams to produce campaign components seamlessly

Oversee the development and maintenance of timelines, deadlines, processes and integration points for all projects

Proactively manage client and internal team expectations and education

Facilitate the delivery of timely reports with relevant activation teams and provide thoughtful strategic analysis

Ensure key learnings are implemented in future work

Identify opportunities for effective and persuasive POVs that distill complex industry topics, facilitating innovation and thought leadership. Collaborate with senior team members on development and delivery of POVs where appropriate.

Effectively tap into and evangelize Blue Hour resources/tools and collaborate with partners to facilitate insight-driven client creative solutions.

Own day-to-day client relationship on individual projects and AOR engagements, ensures client satisfaction, growth, retention and exceptional experience in all client/agency interaction.

Foster a collaborative and integrated work environment across adjacent Blue Hour teams (creative, talent, etc.), external partners, and Horizon Media teams, unlocking effective ways of working.

Enable successful new client relationships and internal project teams:

Oversee a successful client onboarding process to ensure client satisfaction.

Uncover, distill, and convey relevant client information to enable the success of internal activation teams.

Support on new business opportunities and proposal development

Strategically identify and persuasively serve up incremental solutions/capabilities to drive organic growth

Manage and oversee account/project profitability including:

Effectively forecasting and pre-close reporting

Manage scope efficiency throughout the project, keeping leadership informed by proactively communicating and offering up effective solutions to bring to clients and stakeholders

Foster collaborative, supportive, and innovative working environment and atmosphere

Translate the goals and direction from senior level leadership into actionable next steps for direct reports or other BHS team members as applicable

Find opportunities to promote the work of both junior and senior team members, setting a positive team environment

Ensure team members have training and support needed to achieve development goals

Conduct direct report’s performance reviews, coaching to maximize success

Guide team in setting goals and professional development timelines, ensure team members have challenging, level-appropriate projects and opportunities to learn new skills

Provide ongoing, real-time, performance feedback to ensure continued team growth

Active role in conversations around staffing needs