Account Supervisor

WingspanRPM is an independent and creatively driven full-service marketing agency with offices in Louisville and Lexington, Kentucky. Our goal is to build powerful connections between brands and consumers. We're a tight-knit, friendly and passionate group of marketers and creators who take great pride in the happiness and success of our clients. Whether it's strategizing for digital advertising campaigns or creating eye-catching designs for your social content calendar or website, our forward-thinking team is always raising the bar. We don't take ourselves too seriously, but you wouldn't know that by looking at our work.

Since we're in the business of growth, we're looking for an Account Supervisor to lead a portfolio of key accounts and drive both performance and expansion. This person will be ultimately responsible for the strategic direction, health, and growth of a defined book of business. Accounts may be solely managed by the Account Supervisor or led strategically while partnering with Account Executives who manage day-to-day execution. This role includes team leadership and management responsibilities, overseeing up to five direct reports within a pod structure. The ideal candidate is a confident strategist, trusted client partner, strong communicator, and empowering leader who thrives in a fast-paced, purpose-driven marketing environment.

JOB DUTIES / RESPONSIBILITIES

Client Leadership & Strategy

• Serve as the senior strategic lead for assigned accounts, ensuring alignment between client objectives and agency execution.
• Lead and own overall account health, retention, satisfaction, and growth targets.
• Lead annual and quarterly planning initiatives, identifying opportunities for expansion and improved performance.
• Demonstrate a deep understanding of each client’s business, competitive landscape, and marketing strategy.
• Provide executive-level guidance during client meetings, presentations, and strategic reviews.
• Proactively identify new revenue opportunities within existing accounts.

Financial & Performance Oversight

• Oversee budgeting, forecasting, and billing accuracy across assigned accounts – bearing responsibility for the overall profitability and financial health of the account.
• Ensure marketing plans are structured to meet performance goals while maintaining profitability.
• Monitor KPIs and collaborate with internal teams to continuously optimize performance.
• Ensure scopes of work are maintained and expanded appropriately.

Team Leadership & Management

• Directly manage and mentor up to five (Senior) Account Executives and/or Coordinators.
• Provide coaching, performance feedback, and professional development guidance.
• Ensure pod-team structure operates efficiently and collaboratively.
• Step in to support escalations, problem-solving, and high-level client communications when needed.
• Foster a culture of accountability, growth, and excellence within the team.

Cross-Functional Collaboration

• Partner closely with Creative, Web, Social, and Media teams to ensure strategy is clearly communicated and executed flawlessly.
• Maintain visibility across all projects to anticipate risks and remove roadblocks.
• Elevate the quality of work across all marketing channels.
• Maintain a sense of humor. We like to laugh.

REQUIRED SKILLS & ABILITIES

• BS or BA in Marketing, Public Relations, Journalism, Communications (or related field) preferred.
• 7–10+ years of experience in a marketing or agency environment.
• Experience in Healthcare and/or Food & Beverage preferred.
• Proven experience managing multiple accounts with revenue responsibility.
• Demonstrated success leading and mentoring team members.
• Strong strategic thinking and ability to translate business objectives into actionable marketing plans.
• Excellent presentation and executive-level communication skills.
• Strong financial acumen and understanding of budgets, scopes, and profitability.
• Ability to thrive in a fast-paced environment and confidently lead through change.
• Able and willing to strive towards WRPM’s core values on a daily basis: positive attitude, customer driven, make it better, hustle, humbly confident, and fun.

Travel may be required on a per-client-needed basis and to/from our offices in Louisville and Lexington.

NOTE: Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about WingspanRPM by checking us out at wingspanrpm.com.

Job Type: Full-time

Pay: from $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule: Monday to Friday

Pay: From $85,000.00 per year

Work Location: In person