Account Supervisor - Airline Catering

Job Title: Account Supervisor - Airline Catering
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $60,000.00 - 71,000.00

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head‑on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.

As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships.

In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

Work location: onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
Work schedule: Monday-Friday day hours, however must be flexible to work outside of standard business hours including nights, weekends, and holidays as business needs dictate

Compensation & Benefits

Competitive Base Salary + Annual Incentive Plan
Medical, Dental, Vision – starts Day 1
401(k) with Company Match
Paid Time Off, Sick Leave & Holidays
Tuition Reimbursement – support for professional development
Free Parking & Daily Meals
What You'll Do

Account & Customer Operations

Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
Maintain customer specifications, measurement systems, and service requirements across departments
Ensure accurate billing, provisioning, and management of customer‑specific inventory and par levels
Support on‑time flight departures in accordance with catering and airline guidelines
Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
Track quality scores, flight attendant feedback, and delay data; maintain related databases
Support special customer projects and airline cycle changes
Assist Executive Chef with menu presentations and chef tables as needed

Compliance & Quality

Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
Ensure adherence to airline safety expectations and internal operating procedures
Coordinate with Quality Management to address findings and corrective actions

Team Oversight & Development

Guide, coach, and develop employees in alignment with local leadership and customer account requirements
Reinforce company values, safety practices, and quality standards
Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards

Financial & Operational Management

Monitor inventory accuracy, equipment counts, and cost controls
Support budget planning and expense management; initiate corrective actions for variances

Scope & Impact

Direct oversight of frontline employees (including warehouse staff, where applicable)
Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
High cross‑functional interaction with Operations, Quality, Culinary, and Account Management
What We Look for in a Candidate
Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree.
3+ years of customer service experience, with a strong preference for direct account management responsibilities.
Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention.
Language skills: Bilingual is preferred to support effective communication with the team but not required
Experience in large-scale, diverse, operations-focused environments preferred.
Demonstrated ability to influence and drive outcomes without direct authority.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances.
Proficient in Microsoft Office Suite and other Windows-based applications.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.