Account Supervisor (Organic Social)

Account Supervisor, Organic Social

Company Description
Citizen is a global agency built to unleash the potential of ambitious brands. Integrated teams across creative, strategy, insights, digital, and experiential marketing provide the curiosity and courage to stay ahead of trends and maximize measurable success. With 10 offices across North America and Europe, our client roster includes P&G, Dole Packaged Foods, Duracell, Simon Malls, and Valvoline.

Our disruptive campaigns have been recognized globally by The Clios, Webbys, and the Cannes International Festival of Creativity. Since 2022, Citizen has been named a PR Agency of the Year by Strategy Magazine, and in 2024, we made Inc. Magazine’s ‘Best in Business’ list. In 2025, Citizen was named to PRNews’ Elite Top 120 Agencies List.

About the Role

As an Account Supervisor specializing in Organic Social, you are a vital part of the Citizen Team. We are looking for an expert with a deep understanding of brand communications, organic content ecosystems, and influencer management.

The right candidate will be a creative and strategic thinker who is inquisitive and bold. You must balance exploring new platform features and "wild" ideas with a sensible approach to generating engagement and managing campaigns that deliver ROI. You thrive in fast-paced environments and understand what makes social content resonate with modern audiences.

In this role, you will:

• Bridge Leadership: Act as a key link between junior and senior team members on client accounts.
• Social Strategy & Execution: Manage organic social program tactics and campaign deliverables with minimal oversight.
• Content Creation: Write creative, platform-native copy and develop compelling social materials that require little to no revisions.
• Shoot Management: Lead the coordination of social-first content shoots, ensuring creative vision translates to high-performing organic assets.
• Influencer Management: Negotiate contracts, develop creative briefs, and launch client-approved influencer content.
• Trend Monitoring: Keep your finger on the pulse of platform algorithm changes and industry trends to inform social strategy.
• Strategic Recommendations: Recommend engaging tactics and provide paid social amplification strategies to support organic efforts.
• Client Relations: Present tactical recommendations and manage client-facing correspondence with high levels of autonomy.
• Growth & Development: Support new business pitches through research and social tactic development while mentoring junior staff.
• Budgeting: Maintain an understanding of client budgets and manage the execution of social production budgets.

Qualifications

• Experience: 5-7 years of social media or communications experience in an agency or corporation.
• Platform Expertise: Expert-level knowledge of social media platforms (TikTok, Instagram, etc.) and a deep understanding of their unique community behaviors.
• Strategic & Analytical: A strategic thinker capable of applying data and "known" trends toward measurable social strategies that grow client relationships.
• Content Specialist: Capable of delivering effective written products, including social scripts, captions, and executive thought-leadership posts.
• Paid/Organic Integration: Ability to provide strategic recommendations on how paid spend can maximize organic reach and engagement.
• Client Advisor: Demonstrates an excellent understanding of client businesses and runs effective meetings with high integrity.
• Influencer Relations: Proven background working with influencers to create content and attend events.
• Technical Literacy: Knowledge of tools like Brandwatch, Sprinklr, HootSuite, Sprout and Creator IQ is an asset.
• Presentation Skills: Confident in presenting social strategies and reporting to senior-level clients.

Transparency Matters For this role, you can expect an annual salary between $80,000 - $95,000 depending on experience.

Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer.

We thank all applicants. However, only those selected for an interview will be contacted.

Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.