ACO Trainer

Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph.

RESPONSIBILITIES:

• Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
• Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
• Participates in the development of new training to address adjusted service requirements.
• Maintains confidentiality, and prevention of disclosure of classified information.
• Evaluates service quality and identifies areas for remedial or additional training.
• Serves as the Account Manager in the absence of the incumbent.
• Meets regularly with Customer leadership representatives for programmatic reviews.
• Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
• Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.

QUALIFICATIONS:

• US Citizenship.
• Minimum of 18 years of age.
• High School Diploma or GED.
• Impeccable customer service skills.
• Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.
• Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Active and Current Top-Secret Clearance with Polygraph

Company Overview:

At CenCore Group, we take security solutions from the industry standard to the CenCore standard. CenCore Group specializes in designing, building, securing, and maintaining AI ecosystems at the intersection of big technology and national security. CenCore Group strives to be the trusted and primary source for insight, analysis, and implementation of physical and digital security solutions associated with the development of artificial intelligence and machine learning in the NatSec space. We are currently seeking highly motivated and qualified candidates to join our dedicated team.

Cencore Group is an equal opportunity employer. We hire based on merit and qualifications and do not discriminate on the basis of race, sex, religion, or other protected characteristics. We offer a competitive salary, benefits package, and opportunities for professional growth. If you possess the necessary qualifications and a Top-Secret security clearance or higher, we encourage you to apply for a position with our esteemed organization.