Job Description:

ACT-TAY/ACT Community Support Specialist

Location: Hannibal, MO
Department: Outpatient – ACT TAY
Employment Type: Full‑Time
Schedule: Monday–Friday

Make a Difference—Every Day

Are you passionate about helping individuals build meaningful, independent lives in their communities? Do you thrive in hands‑on, relationship‑based work that creates lasting change? Preferred Family Healthcare is seeking a compassionate and motivated Community Support Specialist to join our ACT TAY team in Hannibal, MO.

In this role, you’ll support individuals navigating mental health and substance use challenges by meeting them where they are—literally and figuratively. Through personalized, evidence‑based support, you’ll empower clients to develop skills, access resources, and achieve stability and long‑term recovery.

Why You’ll Love Working Here

• Up to 29 days of Paid Time Off

• Competitive pay

• HRSA Loan Repayment eligibility*

• Comprehensive benefits package: medical, dental, vision, life, retirement, and more

• 403(b) with up to 5% company match

• Company‑paid basic life insurance

• Emergency Medical Leave Program

• Health & dependent care Flexible Spending Accounts

• Wellness initiatives and Employee Assistance Program (EAP)

• Employee discount program

What You’ll Do

• Provide community‑based mental health support, including assessment, treatment planning, and interventions

• Partner with clients and families to create individualized, recovery‑focused plans

• Use a strengths‑based, trauma‑informed approach incorporating Motivational Interviewing, CBT, DBT skills, and positive reinforcement techniques

• Teach and model coping skills, psychiatric self‑management, and life skills

• Coordinate care with healthcare providers, schools, and community organizations

• Facilitate PSR groups aligned with client treatment goals

• Maintain accurate and timely client documentation

• Collaborate closely with a multidisciplinary care team to ensure comprehensive support

• Participate in training, supervision, and quality improvement initiatives

• For ACT/ACT TAY/IMPART roles: Apply knowledge of the ACT model and core service delivery processes

• Perform other related duties as assigned

What We’re Looking For

You qualify if you have one of the following:

• Bachelor’s degree in Psychology, Social Work, or a related human services field, or

• Bachelor’s degree in an unrelated field plus two (2) years of relevant experience, or

• A combination of four (4) years of education and experience, or

• Associate of Applied Science in Behavioral Health Support, or

• Four (4) years of qualifying experience*

• Qualifying experience includes direct service with individuals experiencing mental health disorders, substance use disorders, or developmental disabilities.

Relevant experience includes:

• Providing individual or group rehabilitation/habilitation services

• Supporting recovery, resiliency, and skill development

• Assisting individuals with employment, education, family, and community engagement

• Helping clients achieve goals outlined in individualized treatment plans

Skills & Qualities for Success

• Knowledge of case management and behavioral health treatment principles

• Familiarity with community resources and mental health systems

• Strong written and verbal communication skills

• Ability to build trusting, meaningful relationships

• Self‑directed, organized, and adaptable

• Comfortable working independently while staying connected to a team

• Open to supervision, feedback, and ongoing learning

Join Us

At Preferred Family Healthcare, you’re not just filling a role—you’re changing lives. If you’re ready to make a meaningful impact while growing your career in a supportive, mission‑driven organization, we’d love to meet you.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.