1. Operations & Service Coordination
- Schedule and track all service appointments, pickups, and deliveries with clients and technicians.
- Maintain and update the service calendar daily.
- Coordinate with the operations team and service technicians on daily task assignments and updates.
2. Client Communication & Support
- Act as the point of contact for client queries related to service status, scheduling, and follow-ups.
- Send service confirmations, reminders, and after-service feedback forms.
- Maintain a polite and professional manner when communicating with clients.
3. Data Management & Reporting
- Maintain accurate service records, client details, and invoice logs.
- Assist in preparing daily, weekly, and monthly operations performance reports.
- Track service closures, pending jobs, and payments received or due.
4. Inventory & Supplies Coordination
- Monitor stock levels of cleaning materials, raw materials.
- Liaise with the procurement team to reorder supplies as needed.
- Maintain an organized record of tools and materials issued to service staff.
5. Documentation & Compliance
- Ensure that all service requests, estimates, job cards, and reports are correctly filed.
- Track employee attendance, overtime, and submit daily operation sheets.
- Support compliance with safety and service quality standards.
6. Internal Team Support
- Support HR and Ops Manager with onboarding and documentation for new staff.
- Arrange team meetings, minutes, and follow-up action points.
- Assist in organizing training sessions or internal audits.
Job Type: Full-time
Pay: From AED3,500.00 per month
Application Question(s):
- Are you willing to join immediately?
Experience:
- Admin: 3 years (Required)