Admin Assistant - Warranty/ Service

Job Summary:

As an administrative assistant in a car warranty provider company, your primary responsibility is to support the daily operations of the warranty department. You will assist in administrative tasks, handle customer inquiries, process warranty certificate issuance, maintain records, booklets monitoring, providing updates internally within the organization and ensure smooth communication within the department and with external partners.

Key Responsibilities:

• Customer Service and Support:
• Answer incoming calls and emails from customers regarding warranty coverage, and inquiries.
• Provide information on warranty terms, conditions, and procedures.
• Assist customers in completing warranty forms and documentation.
• Administrative Support:
• Maintain accurate records of warranty contracts and customer interactions.
• Prepare and distribute correspondence, reports, and other documents as needed.
• Assist in organizing and scheduling appointments and meetings for the warranty department.
• Maintain accurate and up-to-date records of warranty contracts, and customer interactions using company databases or CRM systems
• Data Entry and Record Keeping:
• Enter and update warranty information data into the company's database or management system.
• Maintain organized filing systems for warranty contracts and other related documents.
• Communication and Coordination:
• Communicate effectively with customers regarding their concerns and queries with their warranty.
• Coordinate with service providers and vendors to facilitate repairs covered under warranty.
• General Administrative Duties:
• Assist in general office management tasks, such as ordering office supplies, handling incoming and outgoing mail, maintaining office equipment, monitoring of booklets and pantry supplies.
• Support other administrative staff and managers as needed.

Working Conditions:

• The position is typically based in an office environment.
• Standard office hours with occasional flexibility required to accommodate customer needs or workload peaks.
• May involve occasional interaction with customers in person or over the phone.

Application Question(s):

• Do you agree for the salary of AED 3000?
• Can you join immediately?

Work Location: In person