Admin Executive – Customer Relationship

Administrative Responsibilities

• Manage day-to-day office operations and administrative activities
• Handle calls, emails, and general correspondence
• Maintain and organize records, documents, and filing systems
• Schedule meetings, appointments, and coordinate internal activities
• Prepare reports, presentations, and official documents as required
• MIS report creation
• Elementary knowledge in programming languages (Laravel, MERN stack), frameworks, etc..
• Relevant IT Software industry exposure added advantage

Customer Relationship Management

• Act as the primary point of contact for customer inquiries and support
• Maintain positive relationships with clients through regular communication
• Respond to customer queries in a timely and professional manner
• Coordinate with internal teams to ensure client requirements are met
• Follow up with clients for feedback, updates, and service satisfaction
• Handle customer complaints or concerns and escalate when necessary

Coordination & Support

• Assist in onboarding new clients and maintaining client records
• Track ongoing projects and update clients on progress
• Ensure timely delivery of services in coordination with relevant teams

Data Management & Reporting

• Maintain customer databases and update records regularly
• Generate reports on customer interactions, feedback, and service performance

Required Skills & Qualifications

• Bachelor’s degree in Business Administration or related field
• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Proficiency in MS Office (Word, Excel, Outlook)
• Customer-focused approach with problem-solving skills
• Ability to handle multiple tasks efficiently

Job Type: Full-time

Work Location: In person