Admin Reception

Position Overview:

We are seeking a professional and courteous Receptionist to join our organization. As the first point of contact for our company, you will play a vital role in providing excellent customer service to clients, visitors, and staff. The ideal candidate should possess exceptional communication skills, be well-organized, and demonstrate a proactive attitude in handling various administrative tasks.

Responsibilities:

• Answering Telephone Calls : Professionally answer incoming telephone calls, promptly addressing caller inquiries or directing them to the appropriate person or department. Maintain a friendly and positive demeanour while dealing with callers and visitors.
• Message Handling : Accurately record and relay messages to relevant staff members, ensuring that all communications are delivered promptly.
• Providing Information : Assist callers by providing essential information about the organization, its services, and any other relevant details.
• Greeting and Assisting Visitors : Warmly welcome individuals entering the organization, offering assistance and directing them to their intended destination.
• Managing Queries : Respond to client queries and requests, offering helpful solutions or escalating issues to the appropriate staff member when necessary.
• Monitoring Staff Movements : Keep track of staff members' arrivals and departures to facilitate efficient communication and maintain security protocols.
• Petty Cash Handling : Manage office petty cash, maintaining accurate records of expenses and reimbursements.
• Administrative Support : Provide general administrative and clerical support, including filing, data entry, scheduling appointments, and maintaining daily, and monthly attendance.
• Correspondence and Document Preparation : Assist in the preparation of letters, memos, reports, and other documents as required by the organization.
• Office Equipment Maintenance : Monitor and maintain office equipment, ensuring it is in good working condition and arranging for repairs or replacements as needed.
• Inventory Control : Keep track of inventory relevant to the reception area, such as office supplies, and submit requisitions for restocking when required.
• Reception Area Maintenance : Keep the reception area tidy and organized, creating a welcoming and professional environment for visitors.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience in a receptionist or customer service role is an advantage.
• Excellent verbal and written communication skills.
• Strong organizational abilities with the ability to handle multiple tasks efficiently.
• Proficient in using office software, such as word processing and spreadsheet applications.
• Polite, friendly, and professional demeanor, with exceptional interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy in all tasks.

Flexibility to adapt to changing priorities and work schedules