Admin / Receptionist / Customer Service Executive

Objective

To provide efficient administrative and front desk support, ensuring smooth office operations, structured coordination across departments, and professional handling of all front-line interactions with owners, residents, and service providers.

Key Responsibilities1. Administrative & Office Operations (Primary Focus)

• Manage day-to-day office administration including correspondence, filing systems, courier coordination, and stationery inventory.
• Prepare official letters, notices, circulars, and meeting minutes in line with company standards.
• Support HR and Accounts with documentation, attendance tracking, and petty cash coordination.
• Coordinate with Operations for logistics, access arrangements, and facility-related requirements.
• Ensure all administrative processes are maintained in compliance with internal policies and regulatory standards.

2. Front Desk & Reception Management

• Act as the first point of contact, professionally welcoming visitors, owners, and residents.
• Manage incoming calls, emails, and walk-in inquiries in a structured and timely manner.
• Maintain visitor logs, meeting room bookings, and appointment schedules.
• Direct queries to the relevant departments and ensure proper follow-up where required.

3. Customer Service Coordination (Support Function)

• Assist the Customer Service team in logging and tracking complaints, service requests, and feedback.
• Ensure accurate communication of information to residents and stakeholders.
• Escalate unresolved matters to the concerned department in a timely manner.

4. Digital Communication & Media Support

• Maintain and update company profiles on platforms such as LinkedIn and Indeed.
• Design notices, announcements, and communication materials using Canva in line with branding guidelines.
• Support internal communication initiatives and recruitment postings.

5. Coordination & Reporting

• Facilitate internal communication between departments to support smooth operations.
• Maintain updated records of owners, residents, and vendors.
• Circulate official notices and meeting schedules through approved channels.
• Prepare periodic administrative and front desk reports for management review.
• Ensure confidentiality of all company and client information.

Qualifications & Skills

• Bachelor’s Degree or Diploma in Business Administration or related field.
• Minimum 2 years of experience in administrative and front desk roles.
• Strong command of written and verbal communication.
• Proficiency in MS Office and Google Workspace.
• Working knowledge of LinkedIn, Indeed, and Canva.
• Strong organizational and multitasking abilities.
• Professional appearance and interpersonal skills.
• Experience in community management is an advantage.

Work Environment

• Based at the company’s office or assigned community reception.
• Standard working hours with flexibility during meetings or operational requirements.

Job Type: Full-time

Pay: From AED3,500.00 per month

Ability to commute/relocate:

• Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)
• Arabic (Preferred)

License/Certification:

• UAE Driving License (Preferred)

Work Location: In person