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Admin Support Associate
Position Details
Classification Information
Position Classification Title
Administrative Support Associate
FLSA
Non-Exempt
Position Class
10421
Position Overview
Position Summary
The Office of Admissions at Winston-Salem State University (WSSU) is seeking an Administrative Support Associate to join their team!Are you passionate about providing top-notch customer service and excel in managing documents and data? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join our team at WSSU as the Primary Internal Customer Service Contact for the Office of Admissions!
Key Responsibilities:
- Customer Service Excellence: Serve as one of the main points of contact for internal customer service within the Office of Admissions. Provide exceptional communication and presentation skills (both written and oral) to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
- Document Management & Processing: Coordinate and process recruitment documents, contact cards, telephone inquiries, email requests, and other recruitment documents into the prospective student database. Download web applications and process new student credentials for admission. Perform CRM data imports and ensure data integrity across all systems.
- Information/Records Administration: Demonstrate accuracy and effectiveness in working with computerized data systems, particularly Banner. Adhere to all FERPA rules and regulations and WSSU Data Standards.
Competencies:
- Communication: Exhibit superior verbal and written communication skills. Ability to engage effectively with a varied group of stakeholders.
- Coordination & Reporting: Efficiently manage and process a variety of admissions documents. Ensure timely and accurate preparation and review of electronic admission folders and decision sheets.
- Problem-Solving: Anticipate and troubleshoot the needs of the Admissions staff. Provide primary support for building skills across the data entry team and promote the University’s cultural values.
- Information/Records Management: Maintain high standards of accuracy in data entry and adherence to data standards and regulations.
Why WSSU?
At Winston-Salem State University, we are committed to fostering a supportive environment where every member of our community can thrive. We offer competitive benefits, opportunities for professional growth, and a vibrant campus life. Join us in making a difference in our students’ lives and our institution’s future.
Equal Opportunity Employer:
WSSU is an equal opportunity employer and welcomes applications from all qualified individuals.
Apply now and become a vital part of our Admissions team, contributing to the success of our students and the university community!
Primary Function of Organizational Unit
The primary function of the Office of Admissions is to achieve and maintain the optimum recruitment rates for the University. In conjunction with this function, the Office of Admissions develops programs that will market the University and provide access to qualified candidates. Also, it is the goal of the department to enroll students with a profile that equips them to meet the challenges of the University.
Position Information
Position Number
007027
Competency Level
Journey
Working Position Title
Admin Support Associate
Building and Room No.
Thompson Center, Room 206
Work Hours: From [time] to [time] on [days] of [week]
8:00am-5:00 pm, occasional nights and weekends
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12
DHR Assigned Fields
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Not Mandatory
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Years Experience, Skills, Training, Education
- Data Management: Skills in importing/exporting, cleaning, and validating data within a CRM.
- Admissions Knowledge: Familiarity with undergraduate, transfer, or special student application processes.
- Technical Proficiency: Strong MS Office, Excel skills; basic understanding of HTML, familiarity with SFTP or secure file transfer tools for uploading or retrieving data files
- Administrative Experience: Experience in higher education administration or customer relationship management.
- Attention to Detail: Ability to manage high-volume data entry with precision, such as processing transcripts, test scores, or application documents.
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA01033P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
State Salary Range
$33,540 - $54,455
Internal Salary Range
$33,540 - $40,031
Open Date
04/02/2026
Close Date
04/16/2026
Open Until Filled
No
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Customer Service
Describe the specific job duties related to this competency
Communication: Verbal and Written Communication- Provide superior customer service communication and presentation skills (written and oral). Communicate well with students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
Percentage Of Time
25
Competency
Coordination – Operations
Describe the specific job duties related to this competency
Coordinate Reporting and Communications: Coordinate and process recruitment documents, process contact cards, telephone inquiries, email requests, and other recruitment documents into the prospective student database. Coordinate and process admissions documents, download web applications, and process new student credentials for admission. Prepare admission folders for review and prepare admission decision sheets for counselor review. Adhere to all FERPA rules and regulations. Adhere to WSSU Data Standards. Check for minimum course requirements and enter the Admission decision. Return Admissions decision sheets to files before the end of the day. Ensure regular process flow and thresholds are maintained as outlined by management. Demonstrated ability to plan, meet deadlines, and accomplish goals effectively. Demonstrate and promote the University’s cultural values.
Percentage Of Time
25
Competency
Developing Talent
Describe the specific job duties related to this competency
Problem Solving: Anticipating and troubleshooting the needs of the Admissions staff. Responsible for assisting with training new data entry staff, providing support on best practices, admissions procedures, and university processes, and providing primary support for building skills across the data entry team.
Percentage Of Time
25
Competency
Data / Information Collection
Describe the specific job duties related to this competency
Information/Records Administration: Demonstrated ability to work accurately and effectively with computerized data systems (i.e., Banner). Adhere to all FERPA rules and regulations. Adhere to WSSU Data Standards
Percentage Of Time
25
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